Postman
Job ID · 17520

Renewals Support Specialist · Bengaluru

Postman · POSTMAN MEDIA PRIVATE LIMITED

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Job highlights

Designation Offered

Renewals Support Specialist

Job Role

IT Support Specialist

Department

Customer Support

Job Type

Fulltime

Salary

8.00Lacs

Experience

1–3 years

Job Location

Bengaluru

Education

Bachelors/Undergraduate Degree

Posted by

Postman

Posted On

5 May 2026

Valid until

4 Jul 2026

Skillset required

JiraSupport TicketsAPIAPIsSalesforce

Job Description for Renewals Support Specialist

A role-focused description with responsibilities, expectations, and qualifications for this opening.

Customer Support

Postman is the world’s leading API platform, used by over 45 million developers and 500,000 organizations. We are looking for a Renewals Support Specialist to deliver excellent service.

Responsibilities:

  • Manage a queue of support tickets related to renewals.
  • Take ownership of customer issues and resolve them efficiently.
  • Identify root causes of issues and suggest improvements.
  • Collaborate with the Renewals team to enhance customer experience.
  • Document and track customer interactions in the support system.
  • Provide feedback to product teams based on customer insights.
  • Assist in training new team members on support processes.
  • Participate in team meetings to discuss challenges and solutions.
  • Stay informed about product updates and changes.
  • Contribute to knowledge base articles and support documentation.

About this opening

Postman is hiring a IT Support Specialist in the Customer Support team based in Bengaluru.

This role is fulltime, flexible, 1–3 years experience, ₹6 lakh–₹8 lakh per year—matched against UnoJobs' verified employer data.

Skills evaluated for this opening include Jira, Support Tickets, API, APIs, Salesforce. Apply directly through UnoJobs to keep your application visible to Postman without bouncing across multiple sites.

Role
IT Support Specialist
Department
Customer Support
Location
Bengaluru
Work mode
Flexible
Experience
1–3 years
Compensation
₹6 lakh–₹8 lakh per year

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