Renewals Support Specialist · Bengaluru
Postman · POSTMAN MEDIA PRIVATE LIMITED
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Job highlights
Designation Offered
Renewals Support Specialist
Job Role
IT Support Specialist
Department
Customer Support
Job Type
Fulltime
Salary
8.00Lacs
Experience
1–3 years
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
Postman
Posted On
5 May 2026
Valid until
4 Jul 2026
Skillset required
Job Description for Renewals Support Specialist
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Postman is the world’s leading API platform, used by over 45 million developers and 500,000 organizations. We are looking for a Renewals Support Specialist to deliver excellent service.
Responsibilities:
- Manage a queue of support tickets related to renewals.
- Take ownership of customer issues and resolve them efficiently.
- Identify root causes of issues and suggest improvements.
- Collaborate with the Renewals team to enhance customer experience.
- Document and track customer interactions in the support system.
- Provide feedback to product teams based on customer insights.
- Assist in training new team members on support processes.
- Participate in team meetings to discuss challenges and solutions.
- Stay informed about product updates and changes.
- Contribute to knowledge base articles and support documentation.
About this opening
Postman is hiring a IT Support Specialist in the Customer Support team based in Bengaluru.
This role is fulltime, flexible, 1–3 years experience, ₹6 lakh–₹8 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include Jira, Support Tickets, API, APIs, Salesforce. Apply directly through UnoJobs to keep your application visible to Postman without bouncing across multiple sites.
- Role
- IT Support Specialist
- Department
- Customer Support
- Location
- Bengaluru
- Work mode
- Flexible
- Experience
- 1–3 years
- Compensation
- ₹6 lakh–₹8 lakh per year
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