Customer Success Manager, Acti · Pune

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers.

Responsibilities:

• Manage post-sales relationships for assigned accounts.
• Develop and execute account-specific frameworks for customer engagement.
• Collaborate with internal teams to maintain comprehensive client profiles.
• Identify blockers for customer success and propose solutions.
• Utilize internal experts to optimize customer investment and drive value adoption.
• Be accountable for timely contract renewals and customer satisfaction.
• Conduct periodic business reviews with clients.
• Gather feedback to improve product offerings and customer experience.
• Support customers in achieving their goals with the company's products.
• Act as the voice of the customer within the organization.