HR Head · Mumbai

• Strategic HR Leadership· Translate business priorities into a regional HR roadmap that supports growth, retention, and workforce capability.

• Act as HR Business Partner for COO as well as the India BU Leaders and advise them on people aspects.

• Serve as a strategic advisor to the CHRO and India leadership team on organization design, talent planning, and culture-building.

• Support global delivery excellence and partner with India business heads to drive talent strategy.

• Drive employee value proposition for attraction and retention of high performing talent

• Team Leadership & Operational Excellence· Lead and enable a high-performing HR team across functions including HRBP, ER, L&D, HR Ops and, Communications.

• Drive Business Partnership, HR service delivery discipline, process excellence, and accountability across all HR operations.

• Talent Acquisition (Volume + Strategic Hiring)· Oversee high-volume & high velocity hiring to support in-time hiring, and also manage strategic hires.

• Optimize sourcing, branding, funnel analytics, and recruiter effectiveness to meet monthly and quarterly targets.

• Employee Relations & Compliance· Build scalable and transparent ER frameworks and ensure legal compliance across all India operations.

• Strengthen manager capability to handle sensitive employee issues and escalate effectively when needed.

• Ensure compliance with Indian labor law, POSH regulations, and labor law audits.

• Manage the effectiveness and adoption of HRIS tools used in India; drive simplification, automation, and data integrity.

• Review and update the India Employee Policies as well as processes to ensure legislative compliance and brand value.

• Performance & Capability Development· Lead performance management cycles, manager calibration, and developmental feedback culture.

• Oversee onboarding, role-based training, and leadership development for operations teams.

• Internal Communication & Engagement· Develop internal communication strategies that promote clarity, alignment, and connection to company values.

• Design and execute India-specific engagement programs and listening mechanisms.

• Drive Change Communication and roll-out in conjunction with the Business Leaders.

The Successful Applicant

• Must-Have· 15+ years of HR experience with 5+ years in a senior India HR leadership role managing large delivery teams (RCM, BPO, ITES).

• Experience leading HR in a shared services or delivery center model.

• Demonstrated success leading large, distributed HR teams and managing high-volume talent operations.

• Strong grasp of Indian labor law, high-growth scaling environments, and HR digitization.

• Proven ability to use data and people analytics to influence leadership decisions and workforce planning.

• Excellent communication, coaching, and change leadership capabilities.

• Preferred· Experience with U.S. healthcare clients or global delivery models.

• Fluency in managing cross-cultural teams and matrix reporting.