Director, Service Ops & Desk · Pune
Johnson & Johnson Services, Inc. · Johnson & Johnson Services, Inc.
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Job highlights
Designation Offered
Director, Service Ops & Desk
Job Role
CTO
Department
Customer Support
Job Type
Fulltime
Salary
24.00Lacs
Experience
6–10 years
Job Location
Pune
Education
Masters/Post Graduation Degree, Bachelors/Undergraduate Degree
Posted by
Johnson & Johnson Services, Inc.
Posted On
2 May 2026
Valid until
1 Jul 2026
Skillset required
Job Description for Director, Service Ops & Desk
A role-focused description with responsibilities, expectations, and qualifications for this opening.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. Learn more at jnj.com.
Key Responsibilities:
- Oversee service operations and desk management.
- Implement process improvements to enhance service delivery.
- Ensure compliance with industry regulations and standards.
- Lead and mentor a team of service professionals.
- Monitor customer satisfaction and address concerns promptly.
- Develop and manage service operation budgets.
- Collaborate with cross-functional teams to optimize service processes.
- Analyze service metrics and prepare reports for management.
- Drive initiatives for service automation and efficiency.
- Foster a culture of continuous improvement within the team.
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