Director, Service Ops & Desk · Pune
Johnson & Johnson Services, Inc. · Johnson & Johnson Services, Inc.
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Designation Offered
Director, Service Ops & Desk
Job Role
CTO
Department
Customer Support
Job Type
Fulltime
Salary
24.00Lacs
Experience
6–10 years
Job Location
Pune
Education
Master's Degree, Bachelor's Degree
Posted by
Johnson & Johnson Services, Inc.
Posted On
2 May 2026
Valid until
1 Jul 2026
Skillset required
Job Description for Director, Service Ops & Desk
A role-focused description with responsibilities, expectations, and qualifications for this opening.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. Learn more at jnj.com.
Key Responsibilities:
- Oversee service operations and desk management.
- Implement process improvements to enhance service delivery.
- Ensure compliance with industry regulations and standards.
- Lead and mentor a team of service professionals.
- Monitor customer satisfaction and address concerns promptly.
- Develop and manage service operation budgets.
- Collaborate with cross-functional teams to optimize service processes.
- Analyze service metrics and prepare reports for management.
- Drive initiatives for service automation and efficiency.
- Foster a culture of continuous improvement within the team.
About this opening
Johnson & Johnson Services, Inc. is hiring a CTO in the Customer Support team based in Pune.
This role is fulltime, flexible, 6–10 years experience, ₹18 lakh–₹24 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include Customer Satisfaction, Compliance, Process Optimization, Automation. Apply directly through UnoJobs to keep your application visible to Johnson & Johnson Services, Inc. without bouncing across multiple sites.
- Role
- CTO
- Department
- Customer Support
- Location
- Pune
- Work mode
- Flexible
- Experience
- 6–10 years
- Compensation
- ₹18 lakh–₹24 lakh per year
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