Senior HR Manager · Gurugram

Key Responsibilities

Strategic HR Leadership

• Partner with senior business leaders to develop and execute HR strategies aligned with organizational goals.

• Drive workforce planning, succession planning, and talent management initiatives.

• Provide data-driven insights on attrition, engagement, productivity, and workforce trends to leadership.

Employee Relations & Engagement

• Lead resolution of complex employee grievances and workplace concerns within defined SLAs.

• Drive proactive employee engagement initiatives and engagement action planning.

• Maintain an attrition rate aligned with business targets through structured retention strategies.

• Conduct skip-level meetings, townhalls, and leadership connect programs.

• Oversee exit interviews, analyze turnover data, and recommend corrective actions.

Performance & Talent Management

• Ensure timely goal setting and KRA sign-offs across levels.

• Lead half-yearly and annual performance appraisal cycles.

• Monitor and guide performance improvement plans and capability development initiatives.

• Drive leadership development and high-potential employee programs.

Compliance & Governance

• Ensure strict adherence to labor laws and statutory compliance.

• Enforce organizational policies including Discipline Policy, Code of Conduct, Security Policy, Zero Tolerance Policy, United Privacy Policy, and Learning Agreement.

• Conduct disciplinary proceedings and ensure policy compliance across the unit.

HR Operations & Process Excellence

• Oversee HR operations including onboarding, confirmations, transfers, and role changes.

• Ensure adherence to training plans and capability development frameworks.

• Implement process improvements to enhance HR service delivery efficiency.

• Collaborate cross-functionally to ensure seamless HR support across departments.

Employer Branding & Organizational Development

• Lead employer branding initiatives to strengthen market presence.

• Support diversity, equity, and inclusion initiatives.

• Drive change management initiatives and organizational transformation projects.

Qualifications & Experience

• Bachelor’s or Master’s degree in Human Resources, Industrial Relations, Psychology, Business Administration, or related field.

• 12+ years of progressive HR experience, with significant exposure to HR Business Partnering in BPO/ITeS/Call Center environments.

• Strong knowledge of Indian labor laws and statutory compliances.

• Proven experience in handling large employee populations (1000+ employees preferred).

• Demonstrated success in reducing attrition and improving engagement scores.

• Strong analytical capabilities with expertise in HR metrics and reporting.

• Excellent stakeholder management and influencing skills.

• Proficiency in MS Office (Excel, Word, PowerPoint).

• Willingness to work onsite in Gurgaon and flexible to work in 24/7 business environments.

Preferred Competencies

• Strong leadership and people management skills.

• Expertise in employee relations, performance management, and retention strategies.

• Experience managing multi-location HR operations.

• Ability to drive culture transformation and change management initiatives.