Dynamics 365 Consultant · Bengaluru

Responsibilities

• Technical Support (L2/L3)

• Provide advanced technical troubleshooting and resolution for issues escalated from L1 and functional teams.

• Diagnose and resolve issues in X++ code, integrations, data entities, batch jobs, and system performance.

• Perform root cause analysis (RCA) for recurring incidents and implement permanent fixes.

• Manage and maintain integrations with external systems (via Data Management Framework, Azure Logic Apps, Power Automate, APIs, etc.).

2. System Administration & Environment Management

• Coordinate with Microsoft for service requests and environment-related activities.

• Monitor batch jobs, alerts, system performance metrics, and database health.

• Handle user access management, security roles, and audit compliance activities.

3. DevOps & Release Management

• Design, implement, and maintain Azure DevOps CI/CD pipelines for build, deploy, and release automation.

• Manage code branching, merge, and version control in Azure DevOps repositories.

• Coordinate build validations and code deployments across multiple environments (DEV → UAT → PROD).

• Ensure adherence to release governance, quality gates, and deployment documentation.

4. Continuous Improvement & Optimization

• Work on performance tuning, code refactoring, and data cleanup activities.

• Collaborate with functional teams to implement system enhancements and automation solutions.

• Identify opportunities for optimization using Power Platform (Power Automate, Power Apps) and Azure services.

Qualifications we seek in you ! 

Minimum Qualifications: 

• Strong experience as a Technical Developer or Technical Support Engineer in Dynamics 365 Finance & Operations (or AX 2012).

• Strong expertise in X++ development, extensions, AOT, data entities, and integrations.

• Hands-on experience with Azure DevOps (Pipelines, Repos, Boards) and D365 LCS environment management.

• Good knowledge of D365 System Administration, Batch job monitoring, User and Role management, and Database performance checks.

• Understanding of data migration, Logic Apps middleware, Power Platform integrations, and API-based connectivity.

• Experience in CI/CD pipeline setup and release automation for Dynamics 365.

• Familiarity with SQL Server, Azure Cloud Services, and Application Insights.

• Strong problem-solving and analytical skills with a focus on incident prevention and system reliability.

Preferred Qualifications:

• Microsoft Certified: Dynamics 365 Finance & Operations Apps Developer Associate.

• Experience in Managed Services or AMS model for global ERP environments.

• Exposure to Power BI, Fabric, or Azure Data Lake integrations.

• Basic scripting knowledge in PowerShell or Python for automation.

Soft Skills:

• Strong communication and coordination skills with multi-functional and client teams.

• Ability to work in a 24x7 support environment (on-call rotation may apply).

• Proactive mindset with ownership of incident resolution and improvement initiatives.

• Strong documentation discipline and adherence to support SLAs and ITIL practices.

Education:

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience) preferred.