Client Success Manager (GBS HR · Bengaluru

Gartner India is seeking a Client Success Manager to enhance client relationships and ensure satisfaction.

• Manage client accounts and act as the primary point of contact.
• Develop and maintain strong relationships with clients.
• Identify opportunities for upselling and cross-selling services.
• Collaborate with internal teams to deliver exceptional service.
• Analyze client feedback and implement improvements.
• Conduct regular check-ins and performance reviews with clients.
• Prepare reports on client engagement and satisfaction.
• Assist clients in utilizing Gartner's resources effectively.
• Stay updated on industry trends and best practices.
• Facilitate training sessions for clients on new products.