Service Design Team Lead/Consu · Bengaluru

We Are: Accenture Song—a new breed of agency that’s all about the Experience. We drive lasting growth for clients by helping them design, build, and run meaningful experiences.

Responsibilities:

• Lead a team of service designers to deliver innovative solutions.
• Oversee the design and implementation of customer experience strategies.
• Conduct workshops to align team objectives with client needs.
• Mentor junior designers and analysts in best practices.
• Collaborate with clients to understand their service challenges.
• Utilize design thinking methodologies to solve complex problems.
• Measure and report on the effectiveness of service design initiatives.
• Foster a culture of creativity and innovation within the team.
• Stay abreast of emerging trends in service design and customer experience.
• Develop case studies to showcase successful projects.