Service Design Senior Analyst · Bengaluru

We Are: Accenture Song—a new breed of agency that’s all about the Experience. For us, customer experience is foundational to who we are and how we empower our clients.

Responsibilities:

• Design and enhance customer service experiences.
• Conduct user research to inform design decisions.
• Collaborate with cross-functional teams to implement service design solutions.
• Analyze customer feedback to identify areas for improvement.
• Create wireframes and prototypes for new service offerings.
• Facilitate workshops to gather insights from stakeholders.
• Develop service blueprints to visualize customer journeys.
• Stay updated on industry trends in service design.
• Support the development of training materials for service teams.
• Measure the impact of service design initiatives on customer satisfaction.