Team Lead Contact Center · Bengaluru
AMERIPRISE · AMERIPRISE INDIA PRIVATE LIMITED
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Job highlights
Designation Offered
Team Lead Contact Center
Job Role
Team Lead Operations
Department
Business Operations
Job Type
Fulltime
Salary
6.00Lacs
Experience
Fresher
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
AMERIPRISE INDIA PRIVATE LIMITED
Posted On
8 May 2026
Valid until
7 Jul 2026
Skillset required
Job Description for Team Lead Contact Center
A role-focused description with responsibilities, expectations, and qualifications for this opening.
AMERIPRISE is seeking a Team Lead for their Contact Center to enhance customer service operations.
Responsibilities:
- Lead and manage contact center operations.
- Supervise team performance and provide coaching.
- Ensure high-quality customer service delivery.
- Monitor call metrics and implement improvements.
- Develop training programs for team members.
- Handle escalated customer inquiries and complaints.
- Collaborate with management on operational strategies.
- Prepare reports on team performance and customer feedback.
- Foster a positive work environment.
- Stay updated on industry best practices in customer service.
About this opening
AMERIPRISE is hiring a Team Lead Operations in the Business Operations team based in Bengaluru.
This role is fulltime, flexible, Fresher experience, ₹4 lakh–₹6 lakh per year—matched against UnoJobs' verified employer data.
Apply directly through UnoJobs to keep your application visible to AMERIPRISE without bouncing across multiple sites.
- Role
- Team Lead Operations
- Department
- Business Operations
- Location
- Bengaluru
- Work mode
- Flexible
- Experience
- Fresher
- Compensation
- ₹4 lakh–₹6 lakh per year
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