Key Responsibilities

Operations &amp; Guest Experience

<ul>
<li style="margin-left:0px;">Oversee day-to-day restaurant operations ensuring smooth FOH &amp; BOH coordination.</li>
</ul>

<ul>
<li style="margin-left:0px;">Maintain and elevate guest experience standards in line with premium dining expectations.</li>
</ul>

<ul>
<li style="margin-left:0px;">Proactively handle guest feedback, complaints, and service recovery.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure SOPs, service rituals, and brand standards are consistently implemented.</li>
</ul>

Team Leadership &amp; People Management

<ul>
<li style="margin-left:0px;">Recruit, train, mentor, and retain FOH &amp; BOH teams in collaboration with HR and kitchen leadership.</li>
</ul>

<ul>
<li style="margin-left:0px;">Drive a culture of professionalism, accountability, and continuous improvement.</li>
</ul>

<ul>
<li style="margin-left:0px;">Conduct regular performance reviews, training sessions, and skill development programs.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure proper staff scheduling, attendance management, and productivity optimization.</li>
</ul>

Financial &amp; Commercial Management

<ul>
<li style="margin-left:0px;">Own P&amp;L performance, budgeting, and cost control (food cost, beverage cost, manpower cost, overheads).</li>
</ul>

<ul>
<li style="margin-left:0px;">Monitor daily sales, covers, average spend, and profitability metrics.</li>
</ul>

<ul>
<li style="margin-left:0px;">Implement revenue enhancement strategies including menu engineering, upselling, promotions, and events.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure accurate billing, cash handling, and financial compliance.</li>
</ul>

Vendor &amp; Inventory Management

<ul>
<li style="margin-left:0px;">Manage vendor relationships, negotiations, and procurement.</li>
</ul>

<ul>
<li style="margin-left:0px;">Oversee inventory planning, stock control, wastage reduction, and audits.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure quality and consistency of raw materials and supplies.</li>
</ul>

Compliance, Safety &amp; Hygiene

<ul>
<li style="margin-left:0px;">Ensure compliance with FSSAI, local licensing, fire safety, labor laws, and statutory regulations.</li>
</ul>

<ul>
<li style="margin-left:0px;">Maintain the highest standards of hygiene, cleanliness, and food safety.</li>
</ul>

<ul>
<li style="margin-left:0px;">Conduct regular audits and corrective action plans.</li>
</ul>

Pre-opening &amp; Brand Building (if applicable)

<ul>
<li style="margin-left:0px;">Support pre-opening activities including setup, vendor onboarding, SOP development, and dry runs.</li>
</ul>

<ul>
<li style="margin-left:0px;">Collaborate with marketing teams on launches, PR events, influencer collaborations, and brand activations.</li>
</ul>

<ul>
<li style="margin-left:0px;">Represent the restaurant professionally with partners, guests, and stakeholders. </li>
</ul>
Desired Candidate Profile

Experience

<ul>
<li style="margin-left:0px;">6–10 years of progressive experience in restaurant operations.</li>
</ul>

<ul>
<li style="margin-left:0px;">Prior experience in premium, fine-dining, luxury, or high-end casual restaurants is mandatory.</li>
</ul>

<ul>
<li style="margin-left:0px;">Pan-Asian cuisine exposure preferred.</li>
</ul>

<ul>
<li style="margin-left:0px;">Pre-opening experience will be a strong advantage.</li>
</ul>

Skills &amp; Competencies

<ul>
<li style="margin-left:0px;">Strong leadership and people management skills.</li>
</ul>

<ul>
<li style="margin-left:0px;">Excellent guest-handling and communication abilities.</li>
</ul>

<ul>
<li style="margin-left:0px;">Sound financial acumen and understanding of restaurant P&amp;L.</li>
</ul>

<ul>
<li style="margin-left:0px;">High attention to detail with a passion for service excellence.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to work in a fast-paced, high-pressure environment.</li>
</ul>

<ul>
<li style="margin-left:0px;">Tech-savvy with experience in POS, inventory, and reporting systems.</li>
</ul>

Education

<ul>
<li style="margin-left:0px;">Degree/Diploma in Hotel Management, Hospitality, or Business Administration preferred.</li>
</ul>

What We Offer

<ul>
<li style="margin-left:0px;">Opportunity to be part of a premium restaurant launch in a prime Mumbai location.</li>
</ul>

<ul>
<li style="margin-left:0px;">Competitive compensation package.</li>
</ul>

<ul>
<li style="margin-left:0px;">Growth opportunities within an expanding hospitality group.</li>
</ul>

<ul>
<li style="margin-left:0px;">Dynamic, professional, and high-performance work culture. </li>
</ul>

Operations Manager

Key Responsibilities Operations &amp; Guest Experience Oversee day-to-day restaurant operations ensuring smooth FOH &amp; BOH coordination. Maintain and elevate guest experience standards in line with premium dining expectations. Proactively handle guest feedback, complaints, and service recovery. Ensure SOPs, service rituals, and brand standards are consistently implemented. Team Leadership &amp; People Management Recruit, train, mentor, and retain FOH &amp; BOH teams in collaboration with HR and kitchen leadership. Drive a culture of professionalism, accountability, and continuous improvement. Conduct regular performance reviews, training sessions, and skill development programs. Ensure proper staff scheduling, attendance management, and productivity optimization. Financial &amp; Commercial Management Own P&amp;L performance, budgeting, and cost control (food cost, beverage cost, manpower cost, overheads). Monitor daily sales, covers, average spend, and profitability metrics. Implement revenue enhancement strategies including menu engineering, upselling, promotions, and events. Ensure accurate billing, cash handling, and financial compliance. Vendor &amp; Inventory Management Manage vendor relationships, negotiations, and procurement. Oversee inventory planning, stock control, wastage reduction, and audits. Ensure quality and consistency of raw materials and supplies. Compliance, Safety &amp; Hygiene Ensure compliance with FSSAI, local licensing, fire safety, labor laws, and statutory regulations. Maintain the highest standards of hygiene, cleanliness, and food safety. Conduct regular audits and corrective action plans. Pre-opening &amp; Brand Building (if applicable) Support pre-opening activities including setup, vendor onboarding, SOP development, and dry runs. Collaborate with marketing teams on launches, PR events, influencer collaborations, and brand activations. Represent the restaurant professionally with partners, guests, and stakeholders. Desired Candidate Profile Experience 6–10 years of progressive experience in restaurant operations. Prior experience in premium, fine-dining, luxury, or high-end casual restaurants is mandatory. Pan-Asian cuisine exposure preferred. Pre-opening experience will be a strong advantage. Skills &amp; Competencies Strong leadership and people management skills. Excellent guest-handling and communication abilities. Sound financial acumen and understanding of restaurant P&amp;L. High attention to detail with a passion for service excellence. Ability to work in a fast-paced, high-pressure environment. Tech-savvy with experience in POS, inventory, and reporting systems. Education Degree/Diploma in Hotel Management, Hospitality, or Business Administration preferred. What We Offer Opportunity to be part of a premium restaurant launch in a prime Mumbai location. Competitive compensation package. Growth opportunities within an expanding hospitality group. Dynamic, professional, and high-performance work culture.

Operations Manager in New Delhi (UID-14514)

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