Key Responsibilities:

<ul>
<li>Handle inbound and outbound calls to address customer queries and concerns.</li>
</ul>

<ul>
<li>Provide accurate information regarding insurance policies, premium calculations, and policy status.</li>
</ul>

<ul>
<li>Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.</li>
</ul>

<ul>
<li>Maintain customer records by updating information in the CRM system.</li>
</ul>

<ul>
<li>Ensure customer satisfaction through professional communication and problem-solving.</li>
</ul>

<ul>
<li>Meet daily, weekly, and monthly targets set by the team lead.</li>
</ul>

Required Skills:

<ul>
<li>Excellent communication skills (verbal and written) in English and Hindi.</li>
</ul>

<ul>
<li>Ability to handle customer queries efficiently and politely.</li>
</ul>

<ul>
<li>Basic computer knowledge and proficiency in MS Office and email.</li>
</ul>

<ul>
<li>Patience and empathy to manage difficult or irate customers.</li>
</ul>

<ul>
<li>Prior experience in a call center or customer support role is a plus.</li>
</ul>

<ul>
<li>Freshers and experience both can apply.</li>
</ul>

<ul>
<li>Minimum education: Graduate.</li>
</ul>

<ul>
<li>Salary package 2.5 Lpa to 4 Lpa. </li>
</ul>

Customer Support Executive

Key Responsibilities: Handle inbound and outbound calls to address customer queries and concerns. Provide accurate information regarding insurance policies, premium calculations, and policy status. Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up. Maintain customer records by updating information in the CRM system. Ensure customer satisfaction through professional communication and problem-solving. Meet daily, weekly, and monthly targets set by the team lead. Required Skills: Excellent communication skills (verbal and written) in English and Hindi. Ability to handle customer queries efficiently and politely. Basic computer knowledge and proficiency in MS Office and email. Patience and empathy to manage difficult or irate customers. Prior experience in a call center or customer support role is a plus. Freshers and experience both can apply. Minimum education: Graduate. Salary package 2.5 Lpa to 4 Lpa.

Customer Support Executive in Gurugram (UID-14070)

Job Description

Job Details

Skills Required for Customer Support Executive

Job Description for Customer Support Executive

Explore More Opportunities