Key Responsibilities

1. Ask HR &amp; Payroll Operations

<ul>
<li style="margin-left:0px;">Manage and monitor the Ask HR and Ask HR Payroll processes to ensure timely query resolution and seamless HR service delivery.</li>
</ul>

<ul>
<li style="margin-left:0px;">Assign incoming queries to designated team members and ensure prompt follow-up and closure.</li>
</ul>

<ul>
<li style="margin-left:0px;">Track and report service performance, identify recurring issues, and implement process improvements.</li>
</ul>

<ul>
<li style="margin-left:0px;">Conduct monthly analysis of HR ticket trends and share insights during HR review meetings.</li>
</ul>

<ul>
<li style="margin-left:0px;">Audit closed tickets for accuracy, adherence to service standards, and resolution quality.</li>
</ul>

<ul>
<li style="margin-left:0px;">Coordinate and track JIRA issues or change requests in collaboration with HR and IT teams.</li>
</ul>

2. Payroll Support &amp; Analytics

<ul>
<li style="margin-left:0px;">Retrieve and validate monthly vendor payroll data for accuracy and compliance.</li>
</ul>

<ul>
<li style="margin-left:0px;">Prepare and share summarized payroll insights and exception reports with relevant stakeholders.</li>
</ul>

3. Employee Experience &amp; Onboarding

<ul>
<li style="margin-left:0px;">Facilitate induction sessions for all new joiners, ensuring a smooth and engaging onboarding experience.</li>
</ul>

<ul>
<li style="margin-left:0px;">Conduct onboarding feedback surveys and drive continuous improvement based on employee feedback. Analyze onboarding data and collaborate with HR teams to enhance the new hire experience.</li>
</ul>

4. Employee Exit

<ul>
<li style="margin-left:0px;">Track and update No Dues Clearance (NDC) status and coordinate with relevant departments for closure.</li>
</ul>

<ul>
<li style="margin-left:0px;">Analyze and present monthly exit data and trends to HR leadership.</li>
</ul>

<ul>
<li style="margin-left:0px;">Issue relieving letters and ensure proper documentation and communication post-exit.</li>
</ul>

5. Surveys &amp; Feedback Management

<ul>
<li style="margin-left:0px;">Coordinate and launch Ask HR surveys on a quarterly basis.</li>
</ul>

<ul>
<li style="margin-left:0px;">Analyze survey results and share key findings and actionable insights with HR leadership.</li>
</ul>

6. Reporting &amp; HR Operations Support

<ul>
<li style="margin-left:0px;">Consolidate monthly HR operations data for dashboards and reports.</li>
</ul>

<ul>
<li style="margin-left:0px;">Support HR audits, process documentation, and data validation activities.</li>
</ul>

<ul>
<li style="margin-left:0px;">Collaborate with IT, Payroll, and HR Business Partners to optimize systems and ensure service consistency.</li>
</ul>

Qualifications &amp; Experience

<ul>
<li style="margin-left:0px;">Education: Bachelors degree in Human Resources, Business Administration, or related field (Master’s preferred).</li>
</ul>

<ul>
<li style="margin-left:0px;">Experience: Minimum 7 years in HR operations, shared services, or HR service delivery roles.</li>
</ul>

<ul>
<li style="margin-left:0px;">Technical Expertise: Proficient in HR ticketing systems, HRIS tools (SAP SuccessFactors, Workday, PeopleSoft), payroll platforms, and reporting tools such as MS Excel and Power BI.</li>
</ul>

Skills &amp; Competencies

<ul>
<li style="margin-left:0px;">Strong attention to detail and process orientation</li>
</ul>

<ul>
<li style="margin-left:0px;">Excellent written and verbal communication skills</li>
</ul>

<ul>
<li style="margin-left:0px;">Strong analytical and problem-solving abilities</li>
</ul>

<ul>
<li style="margin-left:0px;">Effective stakeholder management and collaboration skills</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to work under tight deadlines and manage multiple priorities</li>
</ul>

<ul>
<li style="margin-left:0px;">High standards of confidentiality, integrity, and professionalism.</li>
</ul>

HR Operations Specialist

Key Responsibilities 1. Ask HR &amp; Payroll Operations Manage and monitor the Ask HR and Ask HR Payroll processes to ensure timely query resolution and seamless HR service delivery. Assign incoming queries to designated team members and ensure prompt follow-up and closure. Track and report service performance, identify recurring issues, and implement process improvements. Conduct monthly analysis of HR ticket trends and share insights during HR review meetings. Audit closed tickets for accuracy, adherence to service standards, and resolution quality. Coordinate and track JIRA issues or change requests in collaboration with HR and IT teams. 2. Payroll Support &amp; Analytics Retrieve and validate monthly vendor payroll data for accuracy and compliance. Prepare and share summarized payroll insights and exception reports with relevant stakeholders. 3. Employee Experience &amp; Onboarding Facilitate induction sessions for all new joiners, ensuring a smooth and engaging onboarding experience. Conduct onboarding feedback surveys and drive continuous improvement based on employee feedback. Analyze onboarding data and collaborate with HR teams to enhance the new hire experience. 4. Employee Exit Track and update No Dues Clearance (NDC) status and coordinate with relevant departments for closure. Analyze and present monthly exit data and trends to HR leadership. Issue relieving letters and ensure proper documentation and communication post-exit. 5. Surveys &amp; Feedback Management Coordinate and launch Ask HR surveys on a quarterly basis. Analyze survey results and share key findings and actionable insights with HR leadership. 6. Reporting &amp; HR Operations Support Consolidate monthly HR operations data for dashboards and reports. Support HR audits, process documentation, and data validation activities. Collaborate with IT, Payroll, and HR Business Partners to optimize systems and ensure service consistency. Qualifications &amp; Experience Education: Bachelors degree in Human Resources, Business Administration, or related field (Master’s preferred). Experience: Minimum 7 years in HR operations, shared services, or HR service delivery roles. Technical Expertise: Proficient in HR ticketing systems, HRIS tools (SAP SuccessFactors, Workday, PeopleSoft), payroll platforms, and reporting tools such as MS Excel and Power BI. Skills &amp; Competencies Strong attention to detail and process orientation Excellent written and verbal communication skills Strong analytical and problem-solving abilities Effective stakeholder management and collaboration skills Ability to work under tight deadlines and manage multiple priorities High standards of confidentiality, integrity, and professionalism.

HR Operations Specialist in New Delhi (UID-13917)

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Job Description for HR Operations Specialist

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