Your responsibilities

<ul>
<li>Provide expert technical support for incident, problem, and change management across IT network technologies.</li>
</ul>

<ul>
<li>Analyze and resolve production network issues while coordinating with cross-functional technical teams.</li>
</ul>

<ul>
<li>Administer service requests and execute network changes for escalated or priority incidents.</li>
</ul>

<ul>
<li>Own incident resolution processes, ensuring timely updates and thorough root cause analysis documentation.</li>
</ul>

<ul>
<li>Design, deploy, and manage advanced firewall and SASE solutions to enhance network security.</li>
</ul>

<ul>
<li>Conduct regular security assessments to maintain compliance with industry standards and propose preventive actions.</li>
</ul>

<ul>
<li>Mentor junior team members and provide technical guidance in network security practices.</li>
</ul>

<ul>
<li>Collaborate with external service providers and OEMs for complex issue resolution and remote implementation support.</li>
</ul>

Your skills and experience

You have:

<ul>
<li>Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with</li>
</ul>

<ul>
<li>10+ years of experience in network services and operation management in complex environments</li>
</ul>

<ul>
<li>Strong knowledge of TCP/IP, VRRP, DNS, ARP, STP, and other networking technologies</li>
</ul>

<ul>
<li>Hands-on experience with FortiGate Firewalls and proxy solutions</li>
</ul>

<ul>
<li>Experience with Zscaler SASE solutions and support</li>
</ul>

<ul>
<li>Proficient in standard routing protocols such as OSPF, ISIS, BGP, and MPLS</li>
</ul>

<ul>
<li>It would be nice if you also had:</li>
</ul>

<ul>
<li>Relevant certifications (e.g., Fortinet NSE, CISSP, CISM)</li>
</ul>

<ul>
<li>Knowledge of scripting and automation tools for network management</li>
</ul>

<ul>
<li>Familiarity with enterprise WAN, LAN, wireless networking, and virtualization technologies</li>
</ul>
 
More information

<ul>
<li>Some of our benefits:</li>
</ul>

<ul>
<li>Flexible and hybrid working schemes</li>
</ul>

<ul>
<li>A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)</li>
</ul>

<ul>
<li>Life insurance to all employees to provide peace of mind and financial security</li>
</ul>

<ul>
<li>Well-being programs to support your mental and physical health</li>
</ul>

<ul>
<li>Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)</li>
</ul>

<ul>
<li>Employee Growth Solutions to support your personalized career &amp; skills development</li>
</ul>

<ul>
<li>Diverse pool of Coaches &amp; Mentors to whom you have easy access</li>
</ul>

<ul>
<li>A learning environment which promotes personal growth and professional development - for your role and beyond</li>
</ul>

Technical Support Specialist

Your responsibilities Provide expert technical support for incident, problem, and change management across IT network technologies. Analyze and resolve production network issues while coordinating with cross-functional technical teams. Administer service requests and execute network changes for escalated or priority incidents. Own incident resolution processes, ensuring timely updates and thorough root cause analysis documentation. Design, deploy, and manage advanced firewall and SASE solutions to enhance network security. Conduct regular security assessments to maintain compliance with industry standards and propose preventive actions. Mentor junior team members and provide technical guidance in network security practices. Collaborate with external service providers and OEMs for complex issue resolution and remote implementation support. Your skills and experience You have: Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with 10+ years of experience in network services and operation management in complex environments Strong knowledge of TCP/IP, VRRP, DNS, ARP, STP, and other networking technologies Hands-on experience with FortiGate Firewalls and proxy solutions Experience with Zscaler SASE solutions and support Proficient in standard routing protocols such as OSPF, ISIS, BGP, and MPLS It would be nice if you also had: Relevant certifications (e.g., Fortinet NSE, CISSP, CISM) Knowledge of scripting and automation tools for network management Familiarity with enterprise WAN, LAN, wireless networking, and virtualization technologies More information Some of our benefits: Flexible and hybrid working schemes A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility) Life insurance to all employees to provide peace of mind and financial security Well-being programs to support your mental and physical health Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) Employee Growth Solutions to support your personalized career &amp; skills development Diverse pool of Coaches &amp; Mentors to whom you have easy access A learning environment which promotes personal growth and professional development - for your role and beyond

Technical Support Specialist in New Delhi (UID-15780)

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Job Description for Technical Support Specialist

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