Job Responsibilities- 

1. Oversee and Manage IT operations which includes End User Support (Hardware, Software and Computing Devices), Data Centre Management, Network Operations Management, Service Desk &amp; SLA Management, Security and Vendor Management.

2. Oversee the installation, configuration and maintenance of end user devices, networks, applications, softwares and tools.

3. Manage team of operations support specialists, coach them and provide trainings as necessary.

4. Define, manage and maintain KPIs, processes and policies to continually improve IT Operations. 

5. Liason with various stakeholders (IT and Business) to understand their need and ensure they have appropriate resources and support to carry out day to day operations. 

6. Respond and resolve user issues in a timebound manner.

7. Perform regular audits and assessments of existing operations to identify opportunities for improvement

8. Ensure Compliance and adherence of MSIL's IT Policies

9. Manage Procurement and Maintenance of End User Computing Hardwares and Softwares

10. Conduct market research to identify potential vendors and stay updated on industry trends and advancements in IT Operations Area.

Educational Qualifications- 

<ul>
<li>BE/ BTech</li>
</ul>

Operations Manager

Job Responsibilities- 1. Oversee and Manage IT operations which includes End User Support (Hardware, Software and Computing Devices), Data Centre Management, Network Operations Management, Service Desk &amp; SLA Management, Security and Vendor Management. 2. Oversee the installation, configuration and maintenance of end user devices, networks, applications, softwares and tools. 3. Manage team of operations support specialists, coach them and provide trainings as necessary. 4. Define, manage and maintain KPIs, processes and policies to continually improve IT Operations. 5. Liason with various stakeholders (IT and Business) to understand their need and ensure they have appropriate resources and support to carry out day to day operations. 6. Respond and resolve user issues in a timebound manner. 7. Perform regular audits and assessments of existing operations to identify opportunities for improvement 8. Ensure Compliance and adherence of MSIL's IT Policies 9. Manage Procurement and Maintenance of End User Computing Hardwares and Softwares 10. Conduct market research to identify potential vendors and stay updated on industry trends and advancements in IT Operations Area. Educational Qualifications- BE/ BTech

Operations Manager in New Delhi (UID-14904)

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Job Description for Operations Manager

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