Key Responsibilities

Strategic HR Leadership

<ul>
<li style="margin-left:0px;">Partner with senior business leaders to develop and execute HR strategies aligned with organizational goals.</li>
</ul>

<ul>
<li style="margin-left:0px;">Drive workforce planning, succession planning, and talent management initiatives.</li>
</ul>

<ul>
<li style="margin-left:0px;">Provide data-driven insights on attrition, engagement, productivity, and workforce trends to leadership.</li>
</ul>

Employee Relations &amp; Engagement

<ul>
<li style="margin-left:0px;">Lead resolution of complex employee grievances and workplace concerns within defined SLAs.</li>
</ul>

<ul>
<li style="margin-left:0px;">Drive proactive employee engagement initiatives and engagement action planning.</li>
</ul>

<ul>
<li style="margin-left:0px;">Maintain an attrition rate aligned with business targets through structured retention strategies.</li>
</ul>

<ul>
<li style="margin-left:0px;">Conduct skip-level meetings, townhalls, and leadership connect programs.</li>
</ul>

<ul>
<li style="margin-left:0px;">Oversee exit interviews, analyze turnover data, and recommend corrective actions.</li>
</ul>

Performance &amp; Talent Management

<ul>
<li style="margin-left:0px;">Ensure timely goal setting and KRA sign-offs across levels.</li>
</ul>

<ul>
<li style="margin-left:0px;">Lead half-yearly and annual performance appraisal cycles.</li>
</ul>

<ul>
<li style="margin-left:0px;">Monitor and guide performance improvement plans and capability development initiatives.</li>
</ul>

<ul>
<li style="margin-left:0px;">Drive leadership development and high-potential employee programs.</li>
</ul>

Compliance &amp; Governance

<ul>
<li style="margin-left:0px;">Ensure strict adherence to labor laws and statutory compliance.</li>
</ul>

<ul>
<li style="margin-left:0px;">Enforce organizational policies including Discipline Policy, Code of Conduct, Security Policy, Zero Tolerance Policy, United Privacy Policy, and Learning Agreement.</li>
</ul>

<ul>
<li style="margin-left:0px;">Conduct disciplinary proceedings and ensure policy compliance across the unit.</li>
</ul>

HR Operations &amp; Process Excellence

<ul>
<li style="margin-left:0px;">Oversee HR operations including onboarding, confirmations, transfers, and role changes.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure adherence to training plans and capability development frameworks.</li>
</ul>

<ul>
<li style="margin-left:0px;">Implement process improvements to enhance HR service delivery efficiency.</li>
</ul>

<ul>
<li style="margin-left:0px;">Collaborate cross-functionally to ensure seamless HR support across departments.</li>
</ul>

Employer Branding &amp; Organizational Development

<ul>
<li style="margin-left:0px;">Lead employer branding initiatives to strengthen market presence.</li>
</ul>

<ul>
<li style="margin-left:0px;">Support diversity, equity, and inclusion initiatives.</li>
</ul>

<ul>
<li style="margin-left:0px;">Drive change management initiatives and organizational transformation projects.</li>
</ul>

Qualifications &amp; Experience

<ul>
<li style="margin-left:0px;">Bachelor’s or Master’s degree in Human Resources, Industrial Relations, Psychology, Business Administration, or related field.</li>
</ul>

<ul>
<li style="margin-left:0px;">12+ years of progressive HR experience, with significant exposure to HR Business Partnering in BPO/ITeS/Call Center environments.</li>
</ul>

<ul>
<li style="margin-left:0px;">Strong knowledge of Indian labor laws and statutory compliances.</li>
</ul>

<ul>
<li style="margin-left:0px;">Proven experience in handling large employee populations (1000+ employees preferred).</li>
</ul>

<ul>
<li style="margin-left:0px;">Demonstrated success in reducing attrition and improving engagement scores.</li>
</ul>

<ul>
<li style="margin-left:0px;">Strong analytical capabilities with expertise in HR metrics and reporting.</li>
</ul>

<ul>
<li style="margin-left:0px;">Excellent stakeholder management and influencing skills.</li>
</ul>

<ul>
<li style="margin-left:0px;">Proficiency in MS Office (Excel, Word, PowerPoint).</li>
</ul>

<ul>
<li style="margin-left:0px;">Willingness to work onsite in Gurgaon and flexible to work in 24/7 business environments.</li>
</ul>

Preferred Competencies

<ul>
<li style="margin-left:0px;">Strong leadership and people management skills.</li>
</ul>

<ul>
<li style="margin-left:0px;">Expertise in employee relations, performance management, and retention strategies.</li>
</ul>

<ul>
<li style="margin-left:0px;">Experience managing multi-location HR operations.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to drive culture transformation and change management initiatives. </li>
</ul>

Senior HR Manager

Key Responsibilities Strategic HR Leadership Partner with senior business leaders to develop and execute HR strategies aligned with organizational goals. Drive workforce planning, succession planning, and talent management initiatives. Provide data-driven insights on attrition, engagement, productivity, and workforce trends to leadership. Employee Relations &amp; Engagement Lead resolution of complex employee grievances and workplace concerns within defined SLAs. Drive proactive employee engagement initiatives and engagement action planning. Maintain an attrition rate aligned with business targets through structured retention strategies. Conduct skip-level meetings, townhalls, and leadership connect programs. Oversee exit interviews, analyze turnover data, and recommend corrective actions. Performance &amp; Talent Management Ensure timely goal setting and KRA sign-offs across levels. Lead half-yearly and annual performance appraisal cycles. Monitor and guide performance improvement plans and capability development initiatives. Drive leadership development and high-potential employee programs. Compliance &amp; Governance Ensure strict adherence to labor laws and statutory compliance. Enforce organizational policies including Discipline Policy, Code of Conduct, Security Policy, Zero Tolerance Policy, United Privacy Policy, and Learning Agreement. Conduct disciplinary proceedings and ensure policy compliance across the unit. HR Operations &amp; Process Excellence Oversee HR operations including onboarding, confirmations, transfers, and role changes. Ensure adherence to training plans and capability development frameworks. Implement process improvements to enhance HR service delivery efficiency. Collaborate cross-functionally to ensure seamless HR support across departments. Employer Branding &amp; Organizational Development Lead employer branding initiatives to strengthen market presence. Support diversity, equity, and inclusion initiatives. Drive change management initiatives and organizational transformation projects. Qualifications &amp; Experience Bachelor’s or Master’s degree in Human Resources, Industrial Relations, Psychology, Business Administration, or related field. 12+ years of progressive HR experience , with significant exposure to HR Business Partnering in BPO/ITeS/Call Center environments. Strong knowledge of Indian labor laws and statutory compliances. Proven experience in handling large employee populations (1000+ employees preferred). Demonstrated success in reducing attrition and improving engagement scores. Strong analytical capabilities with expertise in HR metrics and reporting. Excellent stakeholder management and influencing skills. Proficiency in MS Office (Excel, Word, PowerPoint). Willingness to work onsite in Gurgaon and flexible to work in 24/7 business environments. Preferred Competencies Strong leadership and people management skills. Expertise in employee relations, performance management, and retention strategies. Experience managing multi-location HR operations. Ability to drive culture transformation and change management initiatives.

Senior HR Manager in Gurugram (UID-16361)

Job Description

Job Details

Skills Required for Senior HR Manager

Job Description for Senior HR Manager

Explore More Opportunities