Years Of Exp

<ul>
<li>1 to 4 years</li>
</ul>

Skills Required

<ul>
<li>Customer Support, Customer Care Executive, Customer Support Representative</li>
</ul>

Role

● Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.

● Resolve 9-10 customer tickets per hour

● To understand the product features for better problem solving.

● To keep records of customer interactions, transactions, comments, complaints.

● Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues.

● To ensure customer satisfaction and provide an empathetic experience to every user.

● To own every interaction with the customer and ensure every customer is a happy customer

● Reporting all product and service-related issue/trends to the respective support staff
 
Requirements-

● Graduation is mandatory

● 1+ years of experience in customer service function (e-com / hospitality industry preferred)

● Good comprehension skills -- ability to clearly understand and relate to the issues customers raise

● Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response

● Effective problem solving skills

Customer Support Executive

Years Of Exp 1 to 4 years Skills Required Customer Support, Customer Care Executive, Customer Support Representative Role ● Handle customers on their enquiries/complaints via multiple channels i.e. call/mail. ● Resolve 9-10 customer tickets per hour ● To understand the product features for better problem solving. ● To keep records of customer interactions, transactions, comments, complaints. ● Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues. ● To ensure customer satisfaction and provide an empathetic experience to every user. ● To own every interaction with the customer and ensure every customer is a happy customer ● Reporting all product and service-related issue/trends to the respective support staff Requirements- ● Graduation is mandatory ● 1+ years of experience in customer service function (e-com / hospitality industry preferred) ● Good comprehension skills -- ability to clearly understand and relate to the issues customers raise ● Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response ● Effective problem solving skills

Customer Support Executive in Bengaluru (UID-14250)

Job Description

Job Details

Skills Required for Customer Support Executive

Job Description for Customer Support Executive

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