<ul>
<li style="text-align:start;">Manages daily operations, support, and maintenance activities for AI engineering platforms and services</li>
</ul>

<ul>
<li style="margin-left:0px;">Oversees monitoring, alerting, and event response to meet service availability and performance targets</li>
</ul>

<ul>
<li style="margin-left:0px;">Coordinates incident management, including triage, escalation, stakeholder communications, and post-incident reviews</li>
</ul>

<ul>
<li style="margin-left:0px;">Drives problem management for AI Engineering items, including root cause analysis, corrective actions, and prevention measures</li>
</ul>

<ul>
<li style="margin-left:0px;">Plans and executes patching, upgrades, and routine maintenance windows in alignment with change management controls and in coordination with the development teams.</li>
</ul>

<ul>
<li style="margin-left:0px;">Maintains operational documentation for supported services</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensures backup, recovery, and resilience processes meet defined RTO/RPO requirements where applicable</li>
</ul>

<ul>
<li style="margin-left:0px;">Addresses vulnerabilities, secrets management, and security findings remediation</li>
</ul>

<ul>
<li style="margin-left:0px;">Implements operational KPIs, dashboards, and reporting for incidents, availability, SLAs, and operational health</li>
</ul>

<ul>
<li style="margin-left:0px;">Improves operational efficiency through automation, scripting, and standardization of repeatable tasks</li>
</ul>

<ul>
<li style="margin-left:0px;">Other duties as required.</li>
</ul>

Supervisory Responsibilities:

<ul>
<li style="margin-left:0px;">Performs all duties inherent in a managerial role, including recruiting, developing and managing staff</li>
</ul>

<ul>
<li style="margin-left:0px;">Mentors team members to increase the overall knowledge maximize potential</li>
</ul>

<ul>
<li style="margin-left:0px;">Supervises the daily duties, assigned tasks and other responsibilities of the operations team</li>
</ul>

Qualifications, Knowledge, Skills, and Abilities

Education:

<ul>
<li style="margin-left:0px;">Bachelor s degree focused in Computer Science or Information Systems</li>
</ul>

Experience:

<ul>
<li style="margin-left:0px;">Eight (8) or more years of experience in software engineering, required.</li>
</ul>

<ul>
<li style="margin-left:0px;">One (1) or more years of experience with AI and/or generative AI development, preferred.</li>
</ul>

<ul>
<li style="margin-left:0px;">Broad business experience within a professional services environment, preferred</li>
</ul>

<ul>
<li style="margin-left:0px;">Experience with incident, problem, and change management in an ITSM environment, required</li>
</ul>

<ul>
<li style="margin-left:0px;">Experience with monitoring/observability tooling and alert tuning, required</li>
</ul>

Software:

Experience with the following products, preferred:

<ul>
<li style="margin-left:0px;">Microsoft Visual Studio</li>
</ul>

<ul>
<li style="margin-left:0px;">Microsoft Azure DevOps or Github</li>
</ul>

<ul>
<li style="margin-left:0px;">Microsoft SQL Server and/or Azure SQL DB</li>
</ul>

<ul>
<li style="margin-left:0px;">AI tools and frameworks</li>
</ul>

<ul>
<li style="margin-left:0px;">ServiceNow</li>
</ul>

Other Knowledge, Skills, Abilities:

<ul>
<li style="margin-left:0px;">Excellent interpersonal and customer relations skills</li>
</ul>

<ul>
<li style="margin-left:0px;">Excellent written communication skills, including accurate documentation and technical authorship of complex documents</li>
</ul>

<ul>
<li style="margin-left:0px;">Excellent verbal communication skills</li>
</ul>

<ul>
<li style="margin-left:0px;">Excellent problem-solving skills</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to manage multiple complex tasks in a fast-paced environment</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to develop project plans and accomplish goals based on experience, educated assumptions, and limited information</li>
</ul>

<ul>
<li style="margin-left:0px;">Strong team-building skills</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to work collaboratively with cross-functional teams</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to work independently and in a self-directed capacity</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to adapt rapidly to new developments</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to facilitate meetings efficiently and effectively</li>
</ul>

<ul>
<li style="margin-left:0px;">Advanced knowledge and understanding of firm standard applications and all aspects of the IT environment</li>
</ul>

<ul>
<li style="margin-left:0px;">Capacity to travel on a limited basis, including travel abroad, in support of stated goals and/ or for firm-sponsored trainings and conferences</li>
</ul>

<ul>
<li style="margin-left:0px;">Capacity to work in a deadline-driven environment while handling multiple complex projects/ tasks simultaneously with a focus on details</li>
</ul>

Operations Manager

Manages daily operations, support, and maintenance activities for AI engineering platforms and services Oversees monitoring, alerting, and event response to meet service availability and performance targets Coordinates incident management, including triage, escalation, stakeholder communications, and post-incident reviews Drives problem management for AI Engineering items, including root cause analysis, corrective actions, and prevention measures Plans and executes patching, upgrades, and routine maintenance windows in alignment with change management controls and in coordination with the development teams. Maintains operational documentation for supported services Ensures backup, recovery, and resilience processes meet defined RTO/RPO requirements where applicable Addresses vulnerabilities, secrets management, and security findings remediation Implements operational KPIs, dashboards, and reporting for incidents, availability, SLAs, and operational health Improves operational efficiency through automation, scripting, and standardization of repeatable tasks Other duties as required. Supervisory Responsibilities: Performs all duties inherent in a managerial role, including recruiting, developing and managing staff Mentors team members to increase the overall knowledge maximize potential Supervises the daily duties, assigned tasks and other responsibilities of the operations team Qualifications, Knowledge, Skills, and Abilities Education: Bachelor s degree focused in Computer Science or Information Systems Experience: Eight (8) or more years of experience in software engineering, required. One (1) or more years of experience with AI and/or generative AI development, preferred. Broad business experience within a professional services environment, preferred Experience with incident, problem, and change management in an ITSM environment, required Experience with monitoring/observability tooling and alert tuning, required Software: Experience with the following products, preferred: Microsoft Visual Studio Microsoft Azure DevOps or Github Microsoft SQL Server and/or Azure SQL DB AI tools and frameworks ServiceNow Other Knowledge, Skills, Abilities: Excellent interpersonal and customer relations skills Excellent written communication skills, including accurate documentation and technical authorship of complex documents Excellent verbal communication skills Excellent problem-solving skills Ability to manage multiple complex tasks in a fast-paced environment Ability to develop project plans and accomplish goals based on experience, educated assumptions, and limited information Strong team-building skills Ability to work collaboratively with cross-functional teams Ability to work independently and in a self-directed capacity Ability to adapt rapidly to new developments Ability to facilitate meetings efficiently and effectively Advanced knowledge and understanding of firm standard applications and all aspects of the IT environment Capacity to travel on a limited basis, including travel abroad, in support of stated goals and/ or for firm-sponsored trainings and conferences Capacity to work in a deadline-driven environment while handling multiple complex projects/ tasks simultaneously with a focus on details

Operations Manager in Mumbai (UID-16314)

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