Junior Customer Success Manage · Bengaluru

Wise is a leading financial technology company focused on providing seamless money transfer solutions.

Responsibilities:

• Manage customer relationships and ensure satisfaction.
• Assist customers in onboarding and product usage.
• Provide timely support and resolve customer issues.
• Gather customer feedback and communicate it to the product team.
• Conduct training sessions for customers on product features.
• Monitor customer health metrics and identify at-risk accounts.
• Collaborate with sales and marketing teams to improve customer experience.
• Document customer interactions and maintain records.
• Participate in customer success initiatives and projects.
• Stay informed about industry trends and competitor offerings.