Customer Service Coordinator · Bengaluru

TVS Supply Chain Solutions is a leader in logistics and supply chain management.

Job Description:

• Assist customers with inquiries and provide information about services.
• Handle customer complaints and resolve issues effectively.
• Maintain accurate records of customer interactions.
• Coordinate with internal teams to ensure timely service delivery.
• Provide feedback on customer service processes for improvement.
• Support the team in achieving customer satisfaction goals.
• Participate in training sessions to enhance service skills.
• Assist in the development of customer service policies.
• Monitor customer feedback and report trends.
• Contribute to team meetings and share insights.