Workforce Operations Manager · Anantapur, Andhra Pradesh

Role Overview

We are hiring a Workforce Operations Manager to plan, schedule, and optimise the workforce that runs the business. The role combines forecasting with the operational details — making sure the right people are in the right place to deliver service levels.

Key Responsibilities

• Build forecasts of demand and translate them into workforce plans
• Manage scheduling, real-time adherence, and intra-day adjustments
• Track productivity, occupancy, and service-level metrics
• Run capacity planning across teams and functions
• Partner with hiring, training, and operations leads on staffing decisions
• Improve workforce management processes and tools
• Ensure compliance with operational policies and procedures
• Analyze workforce performance data to identify trends and areas for improvement
• Develop and implement training programs for staff
• Collaborate with cross-functional teams to enhance service delivery