Job ID · 17385
ITIL Process Management Infras · Noida
Sopra Steria · Sopra Steria
Explore more opportunities at Sopra Steria. See all open roles.
Job highlights
Designation Offered
ITIL Process Management Infras
Job Role
IT Infrastructure Head
Department
IT Operations and Cloud
Job Type
Fulltime
Salary
12.00Lacs
Experience
3–6 years
Job Location
Noida
Education
Bachelors/Undergraduate Degree
Posted by
Sopra Steria
Posted On
4 May 2026
Valid until
3 Jul 2026
Skillset required
NetworkIncident ManagementReportingRoot Cause Analysis
Job Description for ITIL Process Management Infras
A role-focused description with responsibilities, expectations, and qualifications for this opening.
IT Operations and Cloud
About Sopra Steria
Sopra Steria is a major Tech player in Europe, recognized for its consulting, digital services, and solutions.
Key Responsibilities
- Own and lead end-to-end Incident and Major Incident Management in line with ITIL processes.
- Act as Major Incident Manager during critical service disruptions.
- Coordinate internal technical teams and external vendors for rapid service restoration.
- Ensure effective escalation and clear stakeholder communication.
- Develop and maintain incident management reports.
- Implement continuous improvement initiatives for incident management processes.
- Train and mentor team members on ITIL best practices.
- Collaborate with cross-functional teams to enhance service delivery.
- Monitor and analyze incident trends to identify areas for improvement.
- Ensure compliance with service level agreements (SLAs).