Job ID · 17386
ITIL Process Management Infras · Noida
Sopra Steria India · Sopra Steria India
Explore more opportunities at Sopra Steria India. See all open roles.
Job highlights
Designation Offered
ITIL Process Management Infras
Job Role
IT Infrastructure Head
Department
IT Operations and Cloud
Job Type
Fulltime
Salary
12.00Lacs
Experience
3–6 years
Job Location
Noida
Education
Bachelors/Undergraduate Degree
Posted by
Sopra Steria India
Posted On
4 May 2026
Valid until
3 Jul 2026
Skillset required
NetworkIncident ManagementReportingRoot Cause Analysis
Job Description for ITIL Process Management Infras
A role-focused description with responsibilities, expectations, and qualifications for this opening.
IT Operations and Cloud
Key Responsibilities:
- Own and lead end-to-end Incident and Major Incident Management in line with ITIL processes.
- Coordinate internal technical teams and external vendors for rapid service restoration.
- Ensure effective escalation and clear stakeholder communication during incidents.
- Develop and implement process improvements for incident management.
- Prepare incident reports and analyze trends to reduce future incidents.
- Conduct training sessions for team members on ITIL best practices.
- Collaborate with other IT teams to ensure seamless service delivery.
- Monitor and report on service performance metrics.
- Participate in change management processes to minimize service disruptions.
- Stay updated with the latest ITIL practices and methodologies.