Operations Manager(P&C Claims) · Kollam, Kerala (+1 other)

Operations Manager(P&C Claims) is a delivery-focused opportunity based in Kollam, Kerala (+1 other), India.

Job Summary: We are looking for an experienced P&C Claims Senior Manager to manage end-to-end claims operations, including FNOL, investigation, adjudication, settlement, and closure. Key Responsibilities: Oversee end-to-end P&C claims lifecycle from FNOL to settlement and closure Handle complex and high-value claims, ensuring accurate assessment and resolution Lead and manage large teams, including managers and claims professionals Ensure SLA adherence, quality, and operational efficiency Manage client relationships and act as escalation point for critical issues Coordinate with underwriting, finance, legal, and external vendors Ensure compliance with insurance regulations and internal audit requirements Monitor key KPIs such as turnaround time, accuracy, and claims leakage Drive process improvements and support automation/transformation initiatives Required Skills: 15+ years of experience in P&C / General Insurance claims Strong experience in end-to-end claims processing Proven team leadership and people management skills Strong client and stakeholder management experience Good understanding of insurance policies, coverage, and claims adjudication Analytical and decision-making skills

Key Responsibilities

• Job Summary: We are looking for an experienced P&C Claims Senior Manager to manage end-to-end claims operations, including FNOL, investigation, adjudication, settlement, and closure
• Key Responsibilities: Oversee end-to-end P&C claims lifecycle from FNOL to settlement and closure Handle complex and high-value claims, ensuring accurate assessment and resolution Lead and manage large teams, including managers and claims professionals Ensure SLA adherence, quality, and operational efficiency Manage client relationships and act as escalation point for critical issues Coordinate with underwriting, finance, legal, and external vendors Ensure compliance with insurance regulations and internal audit requirements Monitor key KPIs such as turnaround time, accuracy, and claims leakage Drive process improvements and support automation/transformation initiatives Required Skills: 15+ years of experience in P&C / General Insurance claims Strong experience in end-to-end claims processing Proven team leadership and people management skills Strong client and stakeholder management experience Good understanding of insurance policies, coverage, and claims adjudication Analytical and decision-making skills
• Own day-to-day Operations Manager(P&C Claims) workflows with a focus on throughput, control, and process clarity.
• Track operational execution closely and intervene early when bottlenecks or exceptions emerge.
• Coordinate across teams to keep dependencies moving and stakeholders informed.
• Review reports, data, or reconciliations to identify gaps, risks, and corrective actions.
• Standardize repeatable processes and improve documentation so work is easier to execute reliably.
• Resolve escalations with urgency while preserving process integrity and service quality.
• Maintain clear records of outcomes, blockers, and action items for operational visibility.
• Partner with managers and functional teams to improve workflow design and turnaround times.
• Use operational metrics to prioritize improvement efforts and measure changes over time.
• Support audits, governance checks, or compliance requirements where process accuracy matters.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in operations, commerce, business, or a related field.
• Strong analytical thinking with the ability to work through ambiguity and operational bottlenecks.
• Excellent coordination, communication, and stakeholder-management skills.
• Comfort working across data, process, and execution details to improve throughput.
• Strong ownership mindset with attention to detail and follow-through.
• Ability to balance process discipline with fast-moving business needs.

Applications should be submitted through the listed apply link.