Job ID · 17222
Customer Success Manager · Bengaluru
Salesforce India · Salesforce India
Explore more opportunities at Salesforce India. See all open roles.
Job highlights
Designation Offered
Customer Success Manager
Job Role
Customer Success Manager
Department
Customer Support
Job Type
Fulltime
Salary
12.00Lacs
Experience
3–6 years
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
Salesforce India
Posted On
2 May 2026
Valid until
1 Jul 2026
Skillset required
No skills listed
Job Description for Customer Success Manager
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Customer Support
As a Customer Success Manager at Salesforce India, you will ensure customer satisfaction and retention.
- Manage customer relationships and expectations.
- Identify opportunities for upselling and cross-selling.
- Conduct regular check-ins with customers to assess satisfaction.
- Collaborate with internal teams to resolve customer issues.
- Develop and implement customer success strategies.
- Analyze customer data to drive engagement and retention.
- Provide training and support to customers on product usage.
- Gather customer feedback to improve services.
- Prepare reports on customer health and success metrics.
- Act as a liaison between customers and product teams.