Job ID · 17002
Success Guide - Informatica · Bengaluru
Salesforce, Inc. · Salesforce, Inc.
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Job highlights
Designation Offered
Success Guide - Informatica
Job Role
Success Guide - Informatica
Department
Engineering
Job Type
Fulltime
Salary
6.00Lacs
Experience
1–3 years
Job Location
Bengaluru
Education
Masters/Post Graduation Degree, Bachelors/Undergraduate Degree
Posted by
Salesforce, Inc.
Posted On
1 May 2026
Valid until
30 Jun 2026
Skillset required
SQLDashboardsStrategyMonitoringAutomation
Job Description for Success Guide - Informatica
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Engineering
As a Success Guide for Informatica, you will focus on driving customer success through automation and analytics. Your responsibilities will include:
- Designing engagement programs to enhance product adoption.
- Monitoring customer health scores and identifying at-risk accounts.
- Mapping customer journeys and deploying automated interventions.
- Utilizing SQL for segment analytics and personalized content delivery.
- Acting as the voice of the customer for product teams.
- Collaborating with cross-functional teams to improve customer experience.
- Providing insights and recommendations based on data analysis.
- Conducting webinars and training sessions for customers.
- Gathering customer feedback to inform product development.
- Staying updated on industry trends and best practices in customer success.