Success Guide - Informatica · Bengaluru

As a Success Guide for Informatica, you will focus on driving customer success through automation and analytics. Your responsibilities will include:

• Designing engagement programs to enhance product adoption.
• Monitoring customer health scores and identifying at-risk accounts.
• Mapping customer journeys and deploying automated interventions.
• Utilizing SQL for segment analytics and personalized content delivery.
• Acting as the voice of the customer for product teams.
• Collaborating with cross-functional teams to improve customer experience.
• Providing insights and recommendations based on data analysis.
• Conducting webinars and training sessions for customers.
• Gathering customer feedback to inform product development.
• Staying updated on industry trends and best practices in customer success.