Customer Success Engineer II · Bengaluru

Rubrik’s Global Customer Support and Success Organization is committed to providing a world-class post-purchase experience. The team delivers post-deployment technical support to customers and partners with a wide range of technologies and cloud deployments.

• Serve as a key point of contact and trusted advisor to Rubrik’s customers and partners.
• Ensure timely activation and adoption of Rubrik’s SaaS products and technologies.
• Diagnose and solve complex issues while keeping the overall customer experience at the forefront.
• Collaborate with cross-functional teams to deliver value to customers.
• Provide technical support and guidance throughout the customer journey.
• Assist in onboarding new customers and partners.
• Gather feedback to improve product offerings and customer satisfaction.
• Maintain up-to-date knowledge of Rubrik’s solutions and industry trends.
• Participate in training sessions to enhance technical skills.
• Contribute to the development of customer success strategies.