Sales Manager · Gurugram

Key Responsibilities

1. Sales Target Achievement

• Drive the team to achieve daily, weekly, and monthly sales and disbursement targets.

• Monitor productivity and ensure consistent improvement in sales performance.

2. Team Leadership & Performance Management

• Lead, mentor, and manage a large sales team (50+ members) including supervisors and agents.

• Conduct regular performance reviews, coaching sessions, and quality monitoring of calls.

• Provide feedback on sales pitch, objection handling, tonality, and closing techniques.

3. Operational Management

• Manage and optimize key sales KPIs such as conversion rates, average handling time (AHT), and revenue per RM.

• Ensure smooth functioning of the telecalling / inside sales operations.

4. Hiring & Team Development

• Lead recruitment, onboarding, and training of new team members to scale operations.

• Build a high-performing sales culture through structured training and continuous mentoring.

5. Sales Strategy & Reporting

• Analyse sales data, pipeline, and trends to identify improvement opportunities.

• Prepare performance dashboards and reports for senior management.

6. Compliance & Process Adherence

• Ensure all sales activities and loan processes follow internal policies, SOPs, and regulatory guidelines of the Reserve Bank of India.

7. Market & Competitive Intelligence

• Track market trends, competitor strategies, and product positioning to refine sales approach.

Skills:

• Strong leadership and team management skills

• Excellent negotiation and communication abilities

• Strong understanding of credit and financial products

• Proven track record of achieving sales and disbursement targets