What will I be doing? 

• Liaise closely with the Sales team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events. 

• Prepare proposals / contracts for leads / inquiries received from Sales Managers. 

• Follow through from negotiation until departure for events assigned. 

• Liaise with clients on finalizing details and give professional advice on set-ups and planning of events. 

• Practice up-selling at all opportunities to maximize revenue. 

• Ensure effective communication with clients and internal departments, disseminating groups related information to other departments e.g. issues on banquet event orders and group resumes as well as chair pre-event meetings. 

• Maintain close coordination with respective departments on organizers’ requirements and last-minute event requirements. 

• Be visible to organizers and clients during their event / group dates and monitor guest satisfaction. 

• Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times. 

• Regularly review master account postings to ensure postings are correctly done, reviewing bills with organizers regularly so as to eliminate adjustments needed on final invoice. 

• Maintain close communication with concerned Sales Managers during the process. 

• Work with concerned Sales Managers during post-event meetings and on post-event follow-ups such as sending thank you letters or post-event critique forms. 

• Verify total charges and layout of invoices prepared by Accounts and send out to organizers. 

• Obtain feedback from clients and follow through with the necessary actions. 

• Refer leads and send event profile information to relevant sister hotels or NSO / ISO (if any). 

• Maintain the active event profile database and group chart. 

• Establish and maintain files of major accounts and assist the Director of C&amp;E in maintaining the Accounts Management System. 

• Establish good working relationships with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers). 

• Actively participate in achieving departmental goals which contribute to the Marketing budget. 

• Closely monitor accounts revenue and business production. 

• Provide feed-back on market trends and keep updated with client relationships and overall business goals through close communication with the C&amp;E Sales Managers and Director of C&amp;E. 

• Maximize up-selling opportunities whenever possible. 

• Assist the Director of C&amp;E in the forecasting of group room nights and banquet revenue. 

• Arrange relationship building visitations when necessary. 

• Cross-sell other Hilton hotels. 

• Handle inquiries for re-booking of business and new leads when Sales Managers are not available. 

• Closely communicate with concerned Sales Managers regarding progress on the negotiation process. 

• Conduct site inspections for potential clients when C&amp;E Sales Team is not available. 

• Liaise with the Food &amp; Beverage department in ensuring that the hotel hygiene and food safety control standards are maintained and regular communication meetings on event details are carried out. 

• Project a hospitable service atmosphere as a hospitality business functioning seven days a week, twenty-four hours a day. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

• University graduate. 

• Minimum 5 years of experience in a similar capacity with international chain hotels. 

• Excellent command of written and spoken English language to meet business needs. 

• Good communication and interpersonal skills. 

• Team player and able to manage by example. 

• Have hotel sales experiences and hotel database. 

• Able to work under pressure and deal with stressful situations during busy periods. 

• Good organization and presentation skills. 

• Very familiar with local market and good at marketing trend analysis.

Events Manager

India

What will I be doing? • Liaise closely with the Sales team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events. • Prepare proposals / contracts for leads / inquiries received from Sales Managers. • Follow through from negotiation until departure for events assigned. • Liaise with clients on finalizing details and give professional advice on set-ups and planning of events. • Practice up-selling at all opportunities to maximize revenue. • Ensure effective communication with clients and internal departments, disseminating groups related information to other departments e.g. issues on banquet event orders and group resumes as well as chair pre-event meetings. • Maintain close coordination with respective departments on organizers’ requirements and last-minute event requirements. • Be visible to organizers and clients during their event / group dates and monitor guest satisfaction. • Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times. • Regularly review master account postings to ensure postings are correctly done, reviewing bills with organizers regularly so as to eliminate adjustments needed on final invoice. • Maintain close communication with concerned Sales Managers during the process. • Work with concerned Sales Managers during post-event meetings and on post-event follow-ups such as sending thank you letters or post-event critique forms. • Verify total charges and layout of invoices prepared by Accounts and send out to organizers. • Obtain feedback from clients and follow through with the necessary actions. • Refer leads and send event profile information to relevant sister hotels or NSO / ISO (if any). • Maintain the active event profile database and group chart. • Establish and maintain files of major accounts and assist the Director of C&amp;E in maintaining the Accounts Management System. • Establish good working relationships with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers). • Actively participate in achieving departmental goals which contribute to the Marketing budget. • Closely monitor accounts revenue and business production. • Provide feed-back on market trends and keep updated with client relationships and overall business goals through close communication with the C&amp;E Sales Managers and Director of C&amp;E. • Maximize up-selling opportunities whenever possible. • Assist the Director of C&amp;E in the forecasting of group room nights and banquet revenue. • Arrange relationship building visitations when necessary. • Cross-sell other Hilton hotels. • Handle inquiries for re-booking of business and new leads when Sales Managers are not available. • Closely communicate with concerned Sales Managers regarding progress on the negotiation process. • Conduct site inspections for potential clients when C&amp;E Sales Team is not available. • Liaise with the Food &amp; Beverage department in ensuring that the hotel hygiene and food safety control standards are maintained and regular communication meetings on event details are carried out. • Project a hospitable service atmosphere as a hospitality business functioning seven days a week, twenty-four hours a day. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? • University graduate. • Minimum 5 years of experience in a similar capacity with international chain hotels. • Excellent command of written and spoken English language to meet business needs. • Good communication and interpersonal skills. • Team player and able to manage by example. • Have hotel sales experiences and hotel database. • Able to work under pressure and deal with stressful situations during busy periods. • Good organization and presentation skills. • Very familiar with local market and good at marketing trend analysis.

Events Manager · Gurugram

Job highlights

Skillset required

Job Description

Job Description for Events Manager

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