Client Success Manager · Bengaluru

The Client Success team follows a Client for Life Philosophy, ensuring that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business.

What you will do:

• Build, develop and manage relationships with a variety of clients ensuring they are successful in the utilization of their Gartner subscription.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return on investment.
• Collaborate with internal Gartner partners to overcome obstacles and enhance client experience.
• Monitor client engagement and satisfaction metrics to identify areas for improvement.
• Conduct regular check-ins with clients to ensure ongoing satisfaction and success.
• Provide training and support to clients on Gartner products and services.
• Prepare reports and presentations for clients to demonstrate value and ROI.
• Stay updated on industry trends and Gartner offerings to provide informed recommendations.
• Act as a liaison between clients and internal teams to ensure client needs are met.