Key Account Manager · Mumbai

Key Responsibilities:

1. Strategic Client Management:

• Develop and maintain strong relationships with key strategic clients.

• Build & execute account plans

• Understand client needs, goals, and business challenges, and provide tailored solutions.

• Serve as the primary point of contact for key accounts, ensuring client satisfaction and loyalty.

2. Business Development:

• Identify and pursue new business opportunities with existing and potential strategic clients.

• Present and demonstrate FinBox’s products and services to key stakeholders.

• Close new business deals and achieve sales targets.

3. Account Growth:

• Develop and execute strategic account plans to grow and retain key accounts.

• Upsell and cross-sell FinBox’s products and services to maximize account value.

• Monitor account performance, analyze data, and generate reports to track progress and identify areas for improvement.

4. Collaborative Strategy Planning:

• Collaborate with cross-functional teams to develop and implement strategies that meet client goals and drive revenue growth.

• Provide feedback to product development teams based on client needs and market trends.

5. Customer Support and Advocacy:

• Ensure client satisfaction by addressing inquiries and resolving issues promptly.

• Advocate for clients within FinBox, ensuring their needs and feedback are heard and addressed.

6. Performance Tracking and Reporting:

• Monitor account performance, analyze key metrics, and generate comprehensive reports.

• Identify trends and insights to inform strategic decisions and improve client outcomes.

What We’re Looking For:

• Education: Bachelor's degree or higher.

• Experience: 4+ years of experience in account management or customer success in Enterprise SaaS - preferably but not limited to fintech. Would be a plus if you have managed BFSI clients before.

Skills:

• Excellent verbal and written communication skills - active listening, persuasive abilities.

• Strong relationship-building and customer success skills.

• Understanding industry trends and customer imperatives.

• Proven track record of managing and growing large enterprise key accounts.

• Analytical and data-driven mindset.

• Ability to work independently and collaborate in a matrixed team structure.