<h3 style="text-align:left;">Key Responsibilities:</h3>
1. Strategic Client Management:

<ul>
<li>Develop and maintain strong relationships with key strategic clients.</li>
</ul>

<ul>
<li>Build &amp; execute account plans</li>
</ul>

<ul>
<li>Understand client needs, goals, and business challenges, and provide tailored solutions.</li>
</ul>

<ul>
<li>Serve as the primary point of contact for key accounts, ensuring client satisfaction and loyalty.</li>
</ul>

2. Business Development:

<ul>
<li>Identify and pursue new business opportunities with existing and potential strategic clients.</li>
</ul>

<ul>
<li>Present and demonstrate FinBox’s products and services to key stakeholders.</li>
</ul>

<ul>
<li>Close new business deals and achieve sales targets.</li>
</ul>

3. Account Growth:

<ul>
<li>Develop and execute strategic account plans to grow and retain key accounts.</li>
</ul>

<ul>
<li>Upsell and cross-sell FinBox’s products and services to maximize account value.</li>
</ul>

<ul>
<li>Monitor account performance, analyze data, and generate reports to track progress and identify areas for improvement.</li>
</ul>

4. Collaborative Strategy Planning:

<ul>
<li>Collaborate with cross-functional teams to develop and implement strategies that meet client goals and drive revenue growth.</li>
</ul>

<ul>
<li>Provide feedback to product development teams based on client needs and market trends.</li>
</ul>

5. Customer Support and Advocacy:

<ul>
<li>Ensure client satisfaction by addressing inquiries and resolving issues promptly.</li>
</ul>

<ul>
<li>Advocate for clients within FinBox, ensuring their needs and feedback are heard and addressed.</li>
</ul>

6. Performance Tracking and Reporting:

<ul>
<li>Monitor account performance, analyze key metrics, and generate comprehensive reports.</li>
</ul>

<ul>
<li>Identify trends and insights to inform strategic decisions and improve client outcomes.</li>
</ul>

<h3 style="text-align:left;">What We’re Looking For:</h3>

<ul>
<li style="text-align:left;">Education: Bachelor's degree or higher.</li>
</ul>

<ul>
<li>Experience: 4+ years of experience in account management or customer success in Enterprise SaaS - preferably but not limited to fintech. Would be a plus if you have managed BFSI clients before.</li>
</ul>

<h3 style="text-align:left;">Skills:</h3>

<ul>
<li>Excellent verbal and written communication skills - active listening, persuasive abilities.</li>
</ul>

<ul>
<li>Strong relationship-building and customer success skills.</li>
</ul>

<ul>
<li>Understanding industry trends and customer imperatives.</li>
</ul>

<ul>
<li>Proven track record of managing and growing large enterprise key accounts.</li>
</ul>

<ul>
<li>Analytical and data-driven mindset.</li>
</ul>

<ul>
<li>Ability to work independently and collaborate in a matrixed team structure. </li>
</ul>

Key Account Manager

India

Key Responsibilities: 1. Strategic Client Management: Develop and maintain strong relationships with key strategic clients. Build &amp; execute account plans Understand client needs, goals, and business challenges, and provide tailored solutions. Serve as the primary point of contact for key accounts, ensuring client satisfaction and loyalty. 2. Business Development: Identify and pursue new business opportunities with existing and potential strategic clients. Present and demonstrate FinBox’s products and services to key stakeholders. Close new business deals and achieve sales targets. 3. Account Growth: Develop and execute strategic account plans to grow and retain key accounts. Upsell and cross-sell FinBox’s products and services to maximize account value. Monitor account performance, analyze data, and generate reports to track progress and identify areas for improvement. 4. Collaborative Strategy Planning: Collaborate with cross-functional teams to develop and implement strategies that meet client goals and drive revenue growth. Provide feedback to product development teams based on client needs and market trends. 5. Customer Support and Advocacy: Ensure client satisfaction by addressing inquiries and resolving issues promptly. Advocate for clients within FinBox, ensuring their needs and feedback are heard and addressed. 6. Performance Tracking and Reporting: Monitor account performance, analyze key metrics, and generate comprehensive reports. Identify trends and insights to inform strategic decisions and improve client outcomes. What We’re Looking For: Education: Bachelor's degree or higher. Experience: 4+ years of experience in account management or customer success in Enterprise SaaS - preferably but not limited to fintech. Would be a plus if you have managed BFSI clients before. Skills: Excellent verbal and written communication skills - active listening, persuasive abilities. Strong relationship-building and customer success skills. Understanding industry trends and customer imperatives. Proven track record of managing and growing large enterprise key accounts. Analytical and data-driven mindset. Ability to work independently and collaborate in a matrixed team structure.

Key Account Manager · Delhi

Job highlights

Skillset required

Job Description

Job Description for Key Account Manager

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