Technical Account Manager · Bengaluru

As a Technical Account Manager at Exotel, you will be the primary point of contact for our key clients, ensuring their technical needs are met.

• Manage and nurture relationships with key accounts.
• Understand client requirements and provide technical solutions.
• Coordinate with internal teams to deliver on client expectations.
• Conduct regular check-ins and business reviews with clients.
• Identify opportunities for product enhancements based on client feedback.
• Assist clients in troubleshooting and resolving technical issues.
• Provide training and support to clients on product features.
• Stay updated on product developments and industry trends.
• Develop account plans to drive client success and retention.
• Collaborate with sales teams to identify upsell opportunities.