Sr Customer Success Manager - · Bengaluru

As a Senior Customer Success Manager at Exotel, you will lead customer engagement and ensure the success of our automotive and services clients.

• Develop and maintain strong relationships with key clients.
• Understand customer needs and provide tailored solutions.
• Monitor customer health metrics and drive engagement strategies.
• Collaborate with cross-functional teams to enhance customer experience.
• Conduct regular business reviews with clients.
• Identify upsell and cross-sell opportunities within existing accounts.
• Provide feedback to product teams based on customer insights.
• Lead onboarding and training sessions for new clients.
• Stay informed about industry trends and competitor offerings.
• Manage customer escalations and ensure timely resolution.