Customer Success Manager · Bengaluru

Exotel is a leading cloud communications platform that helps businesses communicate effectively.

• Manage customer relationships and ensure satisfaction.
• Identify customer needs and provide tailored solutions.
• Conduct regular check-ins and gather feedback.
• Collaborate with sales and product teams to enhance customer experience.
• Develop and implement customer success strategies.
• Analyze customer data to drive engagement and retention.
• Provide training and support to customers on product usage.
• Monitor customer health metrics and address issues proactively.
• Prepare reports on customer success initiatives and outcomes.
• Act as a liaison between customers and internal teams.