Customer Success Manager - APA · Bengaluru

Exotel is a leading cloud communications platform that helps businesses communicate effectively.

• Manage customer success initiatives for the APAC region.
• Ensure customer satisfaction and retention.
• Identify opportunities for upselling and cross-selling.
• Conduct onboarding and training sessions for new clients.
• Gather customer feedback and implement improvements.
• Collaborate with product teams to enhance service offerings.
• Monitor customer health and address issues proactively.
• Prepare reports on customer success metrics.
• Act as a point of contact for customer inquiries and support.
• Build strong relationships with key stakeholders.