Job ID · 16712
Customer Support Manager · Bengaluru
Ethos · ETHOS LIFE SCIENCES PRIVATE LIMITED
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Job highlights
Designation Offered
Customer Support Manager
Job Role
Customer Success Manager
Department
Not Available
Job Type
Fulltime
Salary
12.00Lacs
Experience
6–10 years
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
ETHOS
Posted On
24 Apr 2026
Valid until
23 Jul 2026
Skillset required
Customer ExperienceLeadershipRevenueSalesStrategy
Job Description for Customer Support Manager
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Customer Success Manager
About Ethos
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale.
Responsibilities:
- Own the vision and strategy for enhancing customer operations.
- Lead and mentor the customer support team.
- Develop and implement scalable solutions for customer success.
- Collaborate with US-based CX managers to align strategies.
- Drive process improvements across operations and delivery teams.
- Manage hiring and training for the customer support team.
- Analyze customer feedback to improve service delivery.
- Establish performance metrics and monitor team performance.
- Foster an inclusive and cohesive team culture.
- Engage with stakeholders to align on customer success initiatives.