Customer Support Manager · Bengaluru
Ethos · ETHOS LIFE SCIENCES PRIVATE LIMITED
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Job highlights
Designation Offered
Customer Support Manager
Job Role
Customer Success Manager
Department
Customer Support
Job Type
Fulltime
Salary
12.00Lacs
Experience
6–10 years
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
ETHOS
Posted On
24 Apr 2026
Valid until
23 Jun 2026
Skillset required
Job Description for Customer Support Manager
A role-focused description with responsibilities, expectations, and qualifications for this opening.
About Ethos
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale.
Responsibilities:
- Own the vision and strategy for enhancing customer operations.
- Lead and mentor the customer support team.
- Develop and implement scalable solutions for customer success.
- Collaborate with US-based CX managers to align strategies.
- Drive process improvements across operations and delivery teams.
- Manage hiring and training for the customer support team.
- Analyze customer feedback to improve service delivery.
- Establish performance metrics and monitor team performance.
- Foster an inclusive and cohesive team culture.
- Engage with stakeholders to align on customer success initiatives.
About this opening
Ethos is hiring a Customer Success Manager in the Customer Support team based in Bengaluru.
This role is fulltime, flexible, 6–10 years experience, ₹8 lakh–₹12 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include Customer Experience, Leadership, Revenue, Sales, Strategy. Apply directly through UnoJobs to keep your application visible to Ethos without bouncing across multiple sites.
- Role
- Customer Success Manager
- Department
- Customer Support
- Location
- Bengaluru
- Work mode
- Flexible
- Experience
- 6–10 years
- Compensation
- ₹8 lakh–₹12 lakh per year
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