Job ID · 16711
Customer Support Associate · Bengaluru
Ethos · ETHOS LIFE SCIENCES PRIVATE LIMITED
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Job highlights
Designation Offered
Customer Support Associate
Job Role
Customer Support Associate
Department
Not Available
Job Type
Fulltime
Salary
5.00Lacs
Experience
1–3 years
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
ETHOS
Posted On
24 Apr 2026
Valid until
23 Jul 2026
Skillset required
Customer ExperienceProblem Solving SkillsAttention to Detail
Job Description for Customer Support Associate
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Customer Support Associate
About Ethos
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale.
Responsibilities:
- Ensure accuracy in information communicated to agents.
- Assist customers with inquiries and provide solutions.
- Maintain detailed records of customer interactions.
- Collaborate with team members to improve customer service processes.
- Identify and escalate issues to management as needed.
- Provide feedback on customer trends and issues.
- Participate in training sessions to enhance product knowledge.
- Support the onboarding of new customers.
- Monitor customer satisfaction and follow up on feedback.
- Work collaboratively with other departments to resolve customer issues.