Service Desk Agent · Bengaluru

Cognizant India is hiring a Service Desk Agent to provide exceptional customer support.

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve technical issues.
• Document all interactions in the support ticketing system.
• Escalate complex issues to senior support staff.
• Provide timely updates to customers on issue resolution.
• Maintain knowledge base articles for common issues.
• Participate in training sessions to enhance product knowledge.
• Collaborate with team members to improve service delivery.
• Ensure customer satisfaction through effective communication.
• Adhere to service level agreements and performance metrics.