Customer Experience Team Manag · Bengaluru
Agoda.com · Agoda.com
Explore more opportunities at Agoda.com. See all open roles.
Job highlights
Designation Offered
Customer Experience Team Manag
Job Role
Customer Success Manager
Department
Customer Support
Job Type
Fulltime
Salary
9.00Lacs
Experience
1–3 years
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
Agoda.com
Posted On
2 May 2026
Valid until
1 Jul 2026
Skillset required
Job Description for Customer Experience Team Manag
A role-focused description with responsibilities, expectations, and qualifications for this opening.
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe.
Responsibilities:
- Lead and manage the Customer Experience team for the Chinese market.
- Develop and implement strategies to enhance customer satisfaction.
- Monitor team performance and provide coaching and feedback.
- Analyze customer feedback and implement improvements.
- Collaborate with other departments to ensure seamless service delivery.
- Manage escalated customer issues and resolve them effectively.
- Train and onboard new team members.
- Prepare reports on team performance and customer satisfaction metrics.
- Stay updated on industry trends and best practices.
- Foster a positive team environment and culture.