Job ID · 17287
Customer Experience Team Manag · Bengaluru
Agoda Bengaluru India · Agoda Bengaluru India
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Job highlights
Designation Offered
Customer Experience Team Manag
Job Role
Customer Success Manager
Department
Customer Support
Job Type
Fulltime
Salary
18.00Lacs
Experience
6–10 years
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
Agoda Bengaluru India
Posted On
3 May 2026
Valid until
2 Jul 2026
Skillset required
Customer ExperienceSales Team Management
Job Description for Customer Experience Team Manag
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Customer Support
Lead the Customer Experience Team for the Chinese market, ensuring high-quality service delivery.
- Manage and mentor a team of customer support professionals.
- Develop strategies to enhance customer satisfaction.
- Monitor team performance and provide feedback.
- Implement training programs for team development.
- Analyze customer feedback to identify improvement areas.
- Collaborate with other departments to resolve customer issues.
- Prepare reports on customer experience metrics.
- Engage with stakeholders to align on service objectives.
- Drive initiatives to improve operational efficiency.
- Support the development of customer service policies.
- Participate in strategic planning for customer support.
- Ensure compliance with company standards and regulations.
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