What You'll Do

<ul>
<li style="margin-left:0px;">Developing and sustaining solid relationships with prospective students and company stakeholders.</li>
</ul>

<ul>
<li style="margin-left:0px;">End to end process flow management and process flow covering (Calling, Chats, Emails &amp; Data management).</li>
</ul>

<ul>
<li style="margin-left:0px;">Handling inbound queries from multiple channels, including telephone, email, and web chat.</li>
</ul>

<ul>
<li style="margin-left:0px;">Understanding of documentation and VISA process and more</li>
</ul>

<ul>
<li style="margin-left:0px;">Making outbound calls to convert prospective student leads into applications for study.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems.</li>
</ul>

<ul>
<li style="margin-left:0px;">Support the development of the student journey by identifying and reporting back on issues and trends.</li>
</ul>

<ul>
<li style="margin-left:0px;">Cross selling our products.</li>
</ul>

<ul>
<li style="margin-left:0px;">Inbound outbound sales. </li>
</ul>
What You'll Bring

<ul>
<li style="margin-left:0px;">Fluency in written and spoken English is essential, and proficiency in other languages is a plus.</li>
</ul>

<ul>
<li style="margin-left:0px;">Proven self-starter and problem solver.</li>
</ul>

<ul>
<li style="margin-left:0px;">4-8 years of hands on experience on sales.</li>
</ul>

<ul>
<li style="margin-left:0px;">Must be deadline driven and goal oriented.</li>
</ul>

<ul>
<li style="margin-left:0px;">A positive attitude and customer focused approach.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to act with tact, good judgment, and discretion.</li>
</ul>

<ul>
<li style="margin-left:0px;">Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to work as part of a team and to work well under pressure with minimum supervision.</li>
</ul>

<ul>
<li style="margin-left:0px;">Good Communication skills</li>
</ul>

<ul>
<li style="margin-left:0px;">Professional email writing Skills</li>
</ul>

Customer Relations Officer

India

What You'll Do Developing and sustaining solid relationships with prospective students and company stakeholders. End to end process flow management and process flow covering (Calling, Chats, Emails &amp; Data management). Handling inbound queries from multiple channels, including telephone, email, and web chat. Understanding of documentation and VISA process and more Making outbound calls to convert prospective student leads into applications for study. Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems. Support the development of the student journey by identifying and reporting back on issues and trends. Cross selling our products. Inbound outbound sales. What You'll Bring Fluency in written and spoken English is essential, and proficiency in other languages is a plus. Proven self-starter and problem solver. 4-8 years of hands on experience on sales. Must be deadline driven and goal oriented. A positive attitude and customer focused approach. Ability to act with tact, good judgment, and discretion. Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity. Ability to work as part of a team and to work well under pressure with minimum supervision. Good Communication skills Professional email writing Skills

Customer Relations Officer · Noida

Job highlights

Skillset required

Job Description

Job Description for Customer Relations Officer

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