Operations and Customer Support Jobs
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Operations and Customer Support Jobs
Search Across 1000's jobs on platform now
Showing 20 results
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of 6 Results
BLUESTONE
Backend Operations Executive
FULL TIME
3.00Lacs
Work from office (WFO)
1-3 Years
Sobha
Operations Manager
FULL TIME
12.00Lacs
Work from office (WFO)
12 Yrs +
Amazon
Technical Operations Manager
FULL TIME
12.00Lacs
Work from office (WFO)
6-10 Years
BIBA
Operations Manager
FULL TIME
16.00Lacs
Work from office (WFO)
6-10 Years
TECHMAHINDRA
Operations Manager
FULL TIME
8.00Lacs
Work from office (WFO)
6-10 Years
WNS
Assistant Manager - Operations
FULL TIME
7.00Lacs
Work from office (WFO)
6-10 Years
PRICEWATER
Operations Manager
FULL TIME
8.00Lacs
Work from office (WFO)
6-10 Years
DEVYANI
Operations Lead
FULL TIME
5.00Lacs
Work from office (WFO)
3-6 Years
IGTSolutions
Operations Team Lead
FULL TIME
3.00Lacs
Work from office (WFO)
1-3 Years
MPHASIS
Management Operations
FULL TIME
6.00Lacs
Work from office (WFO)
3-6 Years
ORANGEBUSINESS
Senior Operational Manager
FULL TIME
12.00Lacs
Work from office (WFO)
10-12 Years
IGTSolutions
Manager Operations
FULL TIME
12.00Lacs
Work from office (WFO)
12 Yrs +
IGTSolutions
Customer Care Executive
FULL TIME
3.00Lacs
Work from office (WFO)
1-3 Years
AUTOPE
Customer Support Executive
FULL TIME
3.00Lacs
Work from office (WFO)
3-6 Years
JUBILANT
Sr. Executive MIS
FULL TIME
5.00Lacs
Work from office (WFO)
3-6 Years
QUESSCORP
General Manager
FULL TIME
24.00Lacs
Work from office (WFO)
12 Yrs +
KOTAK
Operational Manager
FULL TIME
5.00Lacs
Work from office (WFO)
1-3 Years
ICICILOMBARD
Operations Manager
FULL TIME
6.00Lacs
Work from office (WFO)
3-6 Years
Haleon
Operations Manager
FULL TIME
10.00Lacs
Work from office (WFO)
10-12 Years
Operations and Customer Support Jobs
A Customer Service and Operations Analyst is a vital role within any organization, focusing on enhancing customer experiences while streamlining operational efficiencies. The primary duties of this position include analyzing customer service workflows, managing operational support systems, and ensuring the timely resolution of customer issues.
Customer Service and Operations Analyst Job Description
This role is essential across various sectors, including retail, manufacturing, and technology, where effective customer service and operational management are crucial for business success. Analysts in this position facilitate smooth operations and customer interactions, ensuring that business objectives align with customer satisfaction goals.
Job Responsibilities and Accountability
- Customer Service and Operations Analysts are central to managing and improving the interfaces between customer service and business operations. Key responsibilities include:
- Operational and Customer Service Oversight: Implementing and maintaining procedures that enhance customer service delivery while ensuring operational effectiveness.
- Customer Interaction Analysis: Utilizing data analytics to assess and improve customer interaction points and service delivery models.
- Process Optimization: Streamlining processes for handling customer inquiries, complaints, and feedback to maximize efficiency and customer satisfaction.
- Coordination of Service Teams: Working with customer service teams to optimize support and operational tasks, ensuring timely and accurate service delivery.
- System and Process Upgrades: Regularly evaluating and upgrading customer service and operations systems to drive efficiency and reduce costs.
Essential Skills for Customer Service and Operations Analysts
- Customer Relationship Management: Deep understanding of customer service principles and practices.
- Operational Analysis: Strong capability in analyzing operational workflows and identifying improvement areas.
- Data Analysis and Reporting: Proficiency in using data to drive decisions and improve service delivery.
- Communication: Excellent verbal and written communication skills for effective coordination across teams.
- Project Management: Ability to manage multiple projects focused on enhancing customer service and operational efficiency.
Education Required for a Customer Service and Operations Analyst:
- Bachelor's Degree: Typically in Business Administration, Operations Management, or Communications.
- Specialized Certifications: Relevant courses in customer service management, project management, and Lean Six Sigma.
- Online Learning: Continual education through online platforms focusing on CRM systems and customer service technologies.
- Practical Experience: Internships or entry-level roles in customer service or operations to apply and enhance learned skills.
Career Path and Development in Customer Service and Operations
In the career path of Customer Service and Operations, professionals begin as Customer Service Representatives, gaining firsthand experience with customer support processes and tools. This foundational role is crucial in understanding customer expectations and managing interactions to provide excellent customer experiences.
As they advance, individuals may lead a customer support operations team, focusing on refining the customer journey and enhancing satisfaction scores through strategic use of customer support software. Ultimately, aspiring to become a customer service leader involves overseeing the entire customer service department, developing strategies that meet customer demands, and ensuring the service function delivers exceptional experiences to current customers.
What is the average salary for a Customer Service and Operations Analyst?
Salaries for Customer Service and Operations Analysts in India vary widely based on experience, industry, and region. Typically, early career professionals can expect salaries ranging from ₹3 lakhs to ₹8 lakhs per year, with the potential for significant increases as they take on more complex roles and responsibilities within larger organizations.
Searching for Effective Operations and Customer Support Jobs in India
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Types of Operations and Customer Support Jobs
Backend Operations
Efficiently manage data processing and support systems to ensure smooth business operations.
Customer Service Agent
Provide exemplary support to customers, resolving queries and enhancing satisfaction.
MIS Reporting Professional
Generate precise management reports to aid strategic decision-making and operational efficiency.
Operations Manager
Oversee all operational activities, ensuring productivity and compliance with company standards.
Team Lead Operations
Lead operational teams, focusing on achieving goals and improving team performance.
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