ServiceNow Developer · Hyderabad

Roles and Responsibilities:

• Build and oversee the design, development, and implementation of ServiceNow solutions across multiple modules such as Service Portal, Workspaces, CMDB, Service Catalog, and Now Agent.

• S2P, FSO, CRM, ITAM, ITOM, IRM/GRC or a combination of these modules.

• Responsible for the technical specifications and implementation of the ServiceNow integrations.

• Create and manage scripts, workflows and architecture documents.

• Lead the integration of ServiceNow with other low-code platforms, RPA, and IDP technologies to enhance business processes and automation.

• Develop and enforce best practices in code development, system architecture, and process automation while leading code and peer reviews.

• Conduct sophisticated troubleshooting and problem-solving across the ServiceNow platform.

• Direct and mentor a team of ServiceNow developers and analysts, fostering a culture of continuous improvement and professional growth.

• Manage key stakeholder relationships, translating complex business needs into technical specifications and ensuring alignment with business objectives.

• Drive innovation in IT service management, leveraging new technologies and methodologies to enhance service delivery.

• Build robust Integrations with other peripheral systems, middleware, application.

• Manage the ServiceNow upgrade process, ensuring compatibility and minimal disruption.

Skills and Qualifications:

• Proven expertise in the ServiceNow platform, Script include Client and Server-side scripting including advanced knowledge of Service Portal, Workspaces, CMDB, Service Catalog, Knowledge Management and Change Management.

• Advanced proficiency in App Engine Studio, flows to build custom applications using ServiceNow OOTB and plugins.

• ServiceNow Portal development experience with Angular, JS, CSS, SQL/MongoDB.

• Strong leadership skills with the ability to lead by example in developing solutions and managing teams.

• Expertise in DevOps practices, including continuous integration and continuous deployment.

• Excellent analytical, problem-solving, and project management skills.

• Proficient in JavaScript, HTML, CSS, and other relevant web technologies.

• Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs, scripted, Web-Services, AJAX, Business Rules, SOAP, REST, SSO-SAML

• Exposure to configuring UI Actions/UI Policy ACL, Business Rules, Glide Scripting.

Experience and Education Background:

• Bachelor's or master's degree in computer science, Information Systems, or a related field.

• 6-10 years of progressive experience in ServiceNow development and administration.

• Required certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), any other relevant Micro-certifications, Solutions based certifications is an advantage.

Other Preferred Skills:

• Familiarity with additional low-code platforms, Robotic Process Automation (RPA), and Intelligent Document Processing (IDP) platforms.

• Experience in ITIL or similar frameworks, with certification preferred.

• Strong interpersonal and communication skills, capable of working directly with clients and high-level organizational leaders.

Additional Information:

• This position offers the opportunity to be at the forefront of IT service management and digital transformation initiatives.

• Professional development opportunities, including training and certification in emerging technologies and leadership.