Job ID · 16002
Back Office Executive · Pune
WNS · WNS GLOBAL SERVICES PRIVATE LIMITED
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Job highlights
Designation Offered
Back Office Executive
Job Role
Backend Operations
Department
Not Available
Job Type
Fulltime
Salary
6.00Lacs
Experience
3–6 years
Job Location
Pune
Education
Bachelors/Undergraduate Degree
Posted by
WNS GLOBAL SERVICES PRIVATE LIMITED
Posted On
27 Feb 2026
Valid until
28 May 2026
Skillset required
Clear CommunicationNote-TakingTelecallingwordOperations BPM/CRM
Job Description for Back Office Executive
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Backend Operations
Experience Required:
- Minimum 1+ year of experience in International Customer Support (Voice Process)
- Freshers with excellent communication skills may also be considered
Key Requirements:
- Strong verbal and written English communication skills
- Experience handling international customers (US/UK/AU process preferred)
- Ability to resolve customer queries effectively and professionally
- Good listening skills and problem-solving ability
- Willingness to work in rotational shifts
Roles & Responsibilities:
- Handle inbound/outbound customer calls
- Address customer queries, complaints, and requests
- Provide accurate information and timely resolutions
- Maintain high levels of customer satisfaction
- Document customer interactions accurately in the system