Key Responsibilities

<ul>
<li style="margin-left:0px;">Make outbound calls to customers to schedule medical examinations as per underwriting requirements.</li>
</ul>

<ul>
<li style="margin-left:0px;">Explain the purpose of medical tests and appointment process in a clear and professional manner.</li>
</ul>

<ul>
<li style="margin-left:0px;">Coordinate with customers to confirm preferred date, time, and location for medical tests.</li>
</ul>

<ul>
<li style="margin-left:0px;">Schedule appointments with empanelled diagnostic centres, hospitals, and medical examiners.</li>
</ul>

<ul>
<li style="margin-left:0px;">Reschedule or cancel appointments as requested by customers or medical partners.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure timely completion of medicals to meet policy issuance timelines.</li>
</ul>

<ul>
<li style="margin-left:0px;">Handle customer queries related to medical tests, fasting requirements, documents, and timelines.</li>
</ul>

<ul>
<li style="margin-left:0px;">Provide accurate information while maintaining a courteous and customer-friendly approach.</li>
</ul>

<ul>
<li style="margin-left:0px;">Follow up with customers for pending or missed medical appointments.</li>
</ul>

<ul>
<li style="margin-left:0px;">Update appointment details, call outcomes, and customer interactions in internal systems.</li>
</ul>

<ul>
<li style="margin-left:0px;">Track appointment status and escalate delays or issues to the concerned team.</li>
</ul>

<ul>
<li style="margin-left:0px;">Maintain call logs, MIS reports, and compliance documentation.</li>
</ul>

Desired profile

<ul>
<li style="margin-left:0px;">Adhere to company call scripts, data privacy norms, and regulatory guidelines.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure correct customer identification and consent before sharing information.</li>
</ul>

<ul>
<li style="margin-left:0px;">Meet defined quality, productivity, and turnaround time (TAT) standards.</li>
</ul>

Customer Services Executive

Key Responsibilities Make outbound calls to customers to schedule medical examinations as per underwriting requirements. Explain the purpose of medical tests and appointment process in a clear and professional manner. Coordinate with customers to confirm preferred date, time, and location for medical tests. Schedule appointments with empanelled diagnostic centres, hospitals, and medical examiners. Reschedule or cancel appointments as requested by customers or medical partners. Ensure timely completion of medicals to meet policy issuance timelines. Handle customer queries related to medical tests, fasting requirements, documents, and timelines. Provide accurate information while maintaining a courteous and customer-friendly approach. Follow up with customers for pending or missed medical appointments. Update appointment details, call outcomes, and customer interactions in internal systems. Track appointment status and escalate delays or issues to the concerned team. Maintain call logs, MIS reports, and compliance documentation. Desired profile Adhere to company call scripts, data privacy norms, and regulatory guidelines. Ensure correct customer identification and consent before sharing information. Meet defined quality, productivity, and turnaround time (TAT) standards.

Customer Services Executive in Mumbai (UID-14742)

Job Description

Job Details

Skills Required for Customer Services Executive

Job Description for Customer Services Executive

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