Key Requirements:

<ul>
<li style="margin-left:0px;">Graduation is mandatory.</li>
</ul>

<ul>
<li style="margin-left:0px;">Minimum 1 year of experience in a similar role, with documented proof. </li>
</ul>
Roles &amp; Responsibilities:

<ul>
<li style="margin-left:0px;">Thorough understanding of BPO metrics.</li>
</ul>

<ul>
<li style="margin-left:0px;">In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat.</li>
</ul>

<ul>
<li style="margin-left:0px;">Expertise in BPO operations and ability to train and manage team members effectively.</li>
</ul>

<ul>
<li style="margin-left:0px;">Proficiency in Excel for performance-related reporting.</li>
</ul>

<ul>
<li style="margin-left:0px;">Strong time management, leadership, and decision-making skills. </li>
</ul>
Preferred Candidate Profile:

<ul>
<li style="margin-left:0px;">Exceptional communication and organizational skills.</li>
</ul>

<ul>
<li style="margin-left:0px;">Willingness to work in a 24x7 environment. </li>
</ul>

Team Leader Operations

Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Roles &amp; Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong time management, leadership, and decision-making skills . Preferred Candidate Profile: Exceptional communication and organizational skills . Willingness to work in a 24x7 environment .

Team Leader Operations in New Delhi (UID-15136)

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Job Description for Team Leader Operations

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