Inbound Phone Handling: 
<ul>
<li style="margin-left:0px;">Answer inbound customer calls and provide updates on SR/ASR/Incident progress. </li>
<li style="margin-left:0px;">Add comments in tickets for faster processing aligned with customer requests. </li>
<li style="margin-left:0px;">Guide customers on creating service requests, ASRs, and incidents appropriately. </li>
<li style="margin-left:0px;">Support customers with self-service enablement. </li>
<li style="margin-left:0px;">Validate and adjust ticket priorities based on business justification. </li>
<li style="margin-left:0px;">Provide support on lead time and stakeholder connections. </li>
<li style="margin-left:0px;">Guide customers on scheduling expert consultations. </li>
</ul>
First-Level Resolution &amp; Dispatching: 
<ul>
<li style="margin-left:0px;">Monitor inbound emails and manually create cases when automation fails. </li>
<li style="margin-left:0px;">Dispatch unassigned cases to regional CoEs and processors. </li>
<li style="margin-left:0px;">Support shift coordinators and global heads with operational tasks. </li>
<li style="margin-left:0px;">Resolve customer issues independently and proactively prevent SLA breaches. </li>
<li style="margin-left:0px;">Collaborate with leaders in documentation, reporting, and delivery. </li>
<li style="margin-left:0px;">Contribute to a culture of learning, innovation, and teamwork. </li>
</ul>
Required Skills 
<ul>
<li style="margin-left:0px;">Strong willingness to learn and adapt quickly. </li>
<li style="margin-left:0px;">Analytical ability to handle multiple systems of record. </li>
<li style="margin-left:0px;">Quick problem-solving and guided troubleshooting skills. </li>
<li style="margin-left:0px;">Strong coordination and stakeholder management abilities. </li>
</ul>

Customer Support Executive

Inbound Phone Handling: Answer inbound customer calls and provide updates on SR/ASR/Incident progress. Add comments in tickets for faster processing aligned with customer requests. Guide customers on creating service requests, ASRs, and incidents appropriately. Support customers with self-service enablement. Validate and adjust ticket priorities based on business justification. Provide support on lead time and stakeholder connections. Guide customers on scheduling expert consultations. First-Level Resolution &amp; Dispatching: Monitor inbound emails and manually create cases when automation fails. Dispatch unassigned cases to regional CoEs and processors. Support shift coordinators and global heads with operational tasks. Resolve customer issues independently and proactively prevent SLA breaches. Collaborate with leaders in documentation, reporting, and delivery. Contribute to a culture of learning, innovation, and teamwork. Required Skills Strong willingness to learn and adapt quickly. Analytical ability to handle multiple systems of record. Quick problem-solving and guided troubleshooting skills. Strong coordination and stakeholder management abilities.

Customer Support Executive in New Delhi (UID-15597)

Job Description

Job Details

Skills Required for Customer Support Executive

Job Description for Customer Support Executive

Explore More Opportunities