Customer Success Specialist II · Bengaluru

Customer Success Specialist II is a customer-facing opportunity based in Bengaluru, India.

Customer Success Specialist II Location: Bangalore Shift:- EST (5:30 P.M IST- 2:30 A.M IST) Job Description: Customer Success Specialist is a critical role within the Customer Success Organization. Customer Success Specialist will be responsible for driving customer success by ensuring customer retention and adoption of Rubrik’s SaaS products and technology.

Key Responsibilities

• Customer Success Specialist II Location: Bangalore Shift:- EST (5:30 P.M IST- 2:30 A.M IST) Job Description: Customer Success Specialist is a critical role within the Customer Success Organization
• Customer Success Specialist will be responsible for driving customer success by ensuring customer retention and adoption of Rubrik’s SaaS products and technology
• Customer Success Manager will be a key point of contact, a trusted advisor to Rubrik’s customers and partners and works closely with cross functional teams such as Support, Product, Engineering, and other internal teams to deliver value to customers
• Handle incoming issues for Customer Success Specialist workflows with urgency, structure, and a clear customer-first mindset.
• Diagnose problems methodically and resolve incidents with minimal repeat effort.
• Coordinate with engineering, product, operations, or client teams when escalations require deeper investigation.
• Maintain accurate records of issues, workarounds, and permanent fixes in shared systems.
• Identify recurring failure patterns and propose practical improvements to reduce support volume.
• Communicate status updates clearly so customers and internal stakeholders understand progress and next steps.
• Validate resolutions carefully before closure to protect quality and trust.
• Contribute to help content, knowledge bases, and internal playbooks that improve team responsiveness.
• Spot edge cases, process gaps, or product issues and escalate them with useful context.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• Strong troubleshooting ability and a calm, structured approach to issue resolution.
• Excellent written and verbal communication with a customer-first mindset.
• Ability to prioritize effectively and maintain quality while handling multiple issues.
• Comfort working with internal teams to resolve escalations and close knowledge gaps.
• Strong documentation habits and attention to recurring problem patterns.

Applications should be submitted through the listed apply link.