Hiring Customer Support Execut · Bengaluru

Hiring Customer Support Executives | Freshers & Experienced is a customer-facing opportunity based in Bengaluru, India.

Hiring: Customer Support Executives | Freshers & Experienced   Lyros is hiring Customer Support Executives for leading MNCs in Hyderabad & Bangalore (Bengaluru).   Job Role: Customer Support Executive / Customer Service Executive Experience: 0-4 years Locations: Hyderabad & Bangalore Openings: Voice, Non-Voice, Chat Support, Email Support, BPO & Customer Service   Salary   - Freshers: 2.05 LPA 4.0 LPA - Experienced: Up to 6.5 LPA, depending on experience, skills & process   Work Details   - Working Days: 5 days - Shifts: Day shifts & US rotational shifts - Transportation: 2-way transport up to 30 km for eligible US rotational-shift processes   Responsibilities   - Handle customer queries and provide appropriate solutions - Communicate with customers through voice, chat or email - Resolve customer issues efficiently while maintaining service quality - Maintain a professional and customer-friendly approach - Follow company processes, quality standards and performance guidelines   Eligibility   - Freshers and candidates with 0-4 years of experience can apply - Good communication skills in English - Basic computer knowledge - Good customer-handling and problem-solving skills - Willingness to work in day or rotational shifts - Immediate joiners or candidates with a short notice period are preferred   Why Apply   - Opportunities with leading MNCs - Multiple customer support & BPO processes - Openings for both freshers and experienced candidates - Competitive salary packages - Career growth opportunities - Job opportunities in Hyderabad & Bangalore   Interested candidates can apply: Em

Key Responsibilities

• Hiring: Customer Support Executives | Freshers & Experienced   Lyros is hiring Customer Support Executives for leading MNCs in Hyderabad & Bangalore (Bengaluru)
•   Job Role: Customer Support Executive / Customer Service Executive Experience: 0-4 years Locations: Hyderabad & Bangalore Openings: Voice, Non-Voice, Chat Support, Email Support, BPO & Customer Service   Salary   - Freshers: 2.05 LPA 4.0 LPA - Experienced: Up to 6.5 LPA, depending on experience, skills & process   Work Details   - Working Days: 5 days - Shifts: Day shifts & US rotational shifts - Transportation: 2-way transport up to 30 km for eligible US rotational-shift processes   Responsibilities   - Handle customer queries and provide appropriate solutions - Communicate with customers through voice, chat or email - Resolve customer issues efficiently while maintaining service quality - Maintain a professional and customer-friendly approach - Follow company processes, quality standards and performance guidelines   Eligibility   - Freshers and candidates with 0-4 years of experience can apply - Good communication skills in English - Basic computer knowledge - Good customer-handling and problem-solving skills - Willingness to work in day or rotational shifts - Immediate joiners or candidates with a short notice period are preferred   Why Apply   - Opportunities with leading MNCs - Multiple customer support & BPO processes - Openings for both freshers and experienced candidates - Competitive salary packages - Career growth opportunities - Job opportunities in Hyderabad & Bangalore   Interested candidates can apply: Em
• Handle incoming issues for Hiring Customer Support Executives | Freshers & Experienced workflows with urgency, structure, and a clear customer-first mindset.
• Diagnose problems methodically and resolve incidents with minimal repeat effort.
• Coordinate with engineering, product, operations, or client teams when escalations require deeper investigation.
• Maintain accurate records of issues, workarounds, and permanent fixes in shared systems.
• Identify recurring failure patterns and propose practical improvements to reduce support volume.
• Communicate status updates clearly so customers and internal stakeholders understand progress and next steps.
• Validate resolutions carefully before closure to protect quality and trust.
• Contribute to help content, knowledge bases, and internal playbooks that improve team responsiveness.
• Spot edge cases, process gaps, or product issues and escalate them with useful context.
• Balance responsiveness with prioritization when multiple tickets or escalations land simultaneously.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• Strong troubleshooting ability and a calm, structured approach to issue resolution.
• Excellent written and verbal communication with a customer-first mindset.
• Ability to prioritize effectively and maintain quality while handling multiple issues.
• Comfort working with internal teams to resolve escalations and close knowledge gaps.
• Strong documentation habits and attention to recurring problem patterns.

Applications should be submitted through the listed apply link.