Jack Henry Production Support · Hyderabad

Jack Henry Production Support Engineer is a delivery-focused opportunity based in Hyderabad, India.

Provide production support and troubleshooting for Jack Henry applications and banking systems, ensuring high availability and seamless platform operations.

Key Responsibilities

• Provide production support and troubleshooting for Jack Henry applications and banking systems, ensuring high availability and seamless platform operations
• Plan and execute Jack Henry Production Support Engineer workstreams with close attention to safety, quality, and production feasibility.
• Review technical drawings, specifications, and execution constraints before work begins.
• Coordinate with manufacturing, quality, sourcing, and project stakeholders to keep delivery on track.
• Identify process risks early and recommend practical corrective or preventive actions.
• Monitor adherence to standards, procedures, and engineering requirements during execution.
• Support root-cause analysis for defects, delays, or non-conformance events and drive closure actions.
• Improve process capability through structured observations, data, and cross-functional collaboration.
• Document technical decisions, changes, and lessons learned for repeatable execution.
• Track project milestones, dependencies, and readiness criteria for smooth handoffs.
• Contribute to cost, schedule, and quality trade-off discussions with sound engineering judgment.
• Ensure tools, materials, and vendor or partner coordination support timely delivery.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in engineering, manufacturing, or a related discipline.
• Strong understanding of safety, quality, compliance, and production-readiness expectations.
• Experience coordinating with production, QA, supply chain, and project stakeholders.
• Ability to review specifications, drawings, technical constraints, and execution plans carefully.
• Strong problem-solving and root-cause analysis skills in hands-on delivery environments.
• Comfort documenting process improvements, technical observations, and execution risks.

Applications should be submitted through the listed apply link.